Customer Service Representative

1 week ago


Carlisle, Pennsylvania, United States The LaSalle Group Full time
Customer Service Representative Job Description

LaSalle Network is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients through phone and email inquiries.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Process orders, resolve billing issues, and adjust customer accounts as needed
  • Research and resolve customer complaints while maintaining detailed documentation
  • Escalate unresolved issues to management for further investigation
Requirements:
  • 1+ years of experience in a phone-based customer service role
  • Working knowledge of Microsoft Office and general computer skills
  • Proven customer service experience with active listening, customer-focused, and professional telephone manner
  • Ability to work well in a team environment and collaborate with others
  • Critical thinking skills and ability to make decisions

LaSalle Network is an Equal Opportunity Employer. We offer a range of benefits to our employees, including medical, dental, and vision coverage, as well as paid leave and sick leave. If you are interested in this role and meet the qualifications, please apply today.



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