Loan Resolution Specialist

2 weeks ago

Denver, Colorado, United States FirstBank Full time
Loan Resolution Representative Job Description

At FirstBank, we're committed to providing exceptional customer service and ensuring the success of our customers. As a Loan Resolution Representative, you'll play a vital role in our Loan Servicing team, working closely with market staff to minimize losses to the Bank while assisting customers navigate financial hardships.

Key Responsibilities:
  • Review delinquent loan lists and collection queues, contacting borrowers to make payment arrangements.
  • Monitor loans to borrowers in bankruptcy, ensuring compliance with bankruptcy agreements and applicable laws.
  • Complete required delinquency reporting for investors and mortgage insurers.
  • Educate borrowers about available loss mitigation options and assist with the completion and submission of loss mitigation applications.
  • Provide disclosures, notices, and contact to delinquent borrowers as required by applicable regulations and investor requirements.
  • Interview borrowers to identify the cause of delinquency and potential tools to resolve the delinquency.
  • Process loss mitigation application packages submitted by borrowers.
  • Submit for review and approval.
  • Recommend loans for charge-off and submit applicable debts to collection agencies for recovery.
  • Order and review property inspections to verify property condition and occupancy.
  • Assist with the resolution of loans to deceased borrowers.
  • Perform other duties and projects as assigned.
Requirements:
  • Entry-level job with little or no prior relevant work experience in the function.
Preferred Requirements:
  • Prior customer service experience.
Knowledge, Skills, and Abilities:
  • Proficient in Microsoft Office programs, including Word, Excel, and Outlook.
  • Detail-oriented.
  • Proficient written and verbal communication skills.
  • Ability to work in a team environment.
  • Ability to learn and comply with applicable regulations and bank policies.
  • Enjoys working in a fast-paced environment with an ability to work within time constraints.
Working Conditions and Physical Requirements:
  • Frequently remains stationary throughout a typical business day.
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms.
  • Occasionally positions self to access drawers and shelves of various heights.
  • Frequently reaches for and handles paperwork and files.
  • Constantly communicates with customers, coworkers, and management in-person and on the phone.
  • Must be able to exchange accurate information.
Salary Range:

$20.00 per hour to $23.15 per hour.

Benefits:

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional, and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic.

  • Loan Specialist

    2 weeks ago

    Denver, Colorado, United States AUTOPAY Full time

    About UsThe Savings Group is a pioneering FinTech company that is revolutionizing the finance industry in the age of mobility. We operate as a virtual Finance & Insurance office, connecting our customers with the perfect lender for their car loan or refinance. This enables us to secure our customers' auto loans prior to going to the dealership, and our...

  • **Financial Resolution Specialist**

    4 weeks ago

    Denver, Colorado, United States National Jewish Health Full time

    Job SummaryWe are seeking a highly skilled Financial Resolution Specialist to join our team at National Jewish Health. As a key member of our Patient Financial Services department, you will be responsible for resolving financial discrepancies and ensuring accurate reimbursement for services rendered.Key ResponsibilitiesFinancial Resolution: Utilize...

  • Medical Claims Resolution Specialist

    3 weeks ago

    Denver, Colorado, United States IDR Healthcare Full time

    IDR Healthcare is seeking a skilled Medical Claims Resolution Specialist to join our team. As a key member of our client's credits department, you will play a crucial role in resolving Healthcare claim insurance accounts with credit balances. Your expertise in analyzing and resolving claims, reconciling overpayments, and utilizing internal payer systems will...

  • Loan Specialist

    4 weeks ago

    Denver, Colorado, United States AUTOPAY Full time

    About UsAUTOPAY is a leading FinTech company that is revolutionizing the way people finance their cars. We are a virtual Finance & Insurance office that connects customers with the perfect lender for their auto loan or refinance needs.Job SummaryWe are seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan Specialist, you...

  • Medical Claims Resolution Specialist

    3 weeks ago

    Denver, Colorado, United States IDR Healthcare Full time

    IDR Healthcare is seeking a skilled Medical Claims Resolution Specialist to join our team. As a key member of our client's credits department, you will play a crucial role in analyzing and resolving healthcare claim insurance accounts with credit balances. Your expertise in reconciling overpayments and system credit balances through researching EOBs and...

  • Loan Specialist

    3 weeks ago

    Denver, Colorado, United States The Savings Group Full time

    About The Savings GroupWe are a FinTech company that is revolutionizing the way people finance their cars. Our innovative approach to auto lending allows us to provide our customers with the best possible rates and terms.Job SummaryWe are seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan Specialist, you will be...

  • Lead Auto Claims Resolution Specialist

    1 month ago

    Denver, Colorado, United States General Search & Recruitment Full time

    Job OverviewPosition: Lead Auto Claims Resolution SpecialistLocation: RemoteKey Responsibilities:In the role of Lead Auto Claims Resolution Specialist, your primary duties will include:Managing, negotiating, and settling third-party commercial general liability and automobile injury and property damage claims.Assessing coverage, interpreting policies and...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers to achieve their financial goals by providing access to responsible and affordable financing solutions.Key ResponsibilitiesDeliver...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers by providing access to friendly, fast, and affordable financing for life's expenses.As a key member of our team, you will be...

  • Loan Operations Specialist

    2 weeks ago

    Denver, Colorado, United States Native American Bank, N.A. Full time

    Job SummaryWe are seeking a highly skilled Loan Operations Specialist to join our team at Native American Bank, N.A. This role will be responsible for managing loan processing for Commercial and Construction loan closings, reviewing and processing construction draw requests, and providing exceptional customer service.Key ResponsibilitiesPrepare and review...

  • Loan Specialist Sales Representative

    2 weeks ago

    Denver, Colorado, United States AUTOPAY Full time

    Job Title: Loan Specialist SalesAbout the Role:We are seeking a highly motivated and results-driven Loan Specialist Sales professional to join our team at AUTOPAY. As a Loan Specialist Sales, you will play a critical role in providing exceptional customer service and delivering direct-to-consumer auto finance and refinance solutions.Key...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers by providing access to friendly, fast, and affordable financing for life's expenses.As a key member of our team, you will be...

  • Consumer Loan Sales Specialist

    2 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    Job SummaryAt OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Consumer Loan Sales Specialist, you'll play a critical role in helping customers achieve their financial goals by delivering personalized financial solutions that meet their needs.Key ResponsibilitiesDevelop and maintain relationships...

  • Consumer Loan Sales Specialist

    2 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    Empower Customers with Financial SolutionsAt OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Consumer Loan Sales Specialist, you'll play a vital role in helping customers achieve their financial goals by offering personalized financial solutions.Key Responsibilities:Deliver exceptional customer...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers to achieve their financial goals by providing access to responsible and affordable financing solutions.Key...

  • Consumer Loan Sales Specialist

    1 week ago

    Denver, Colorado, United States OneMain Financial Full time

    Job Title: Consumer Loan Sales SpecialistAt OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering customers to make informed financial decisions and access responsible credit solutions.Key Responsibilities:Develop and maintain...

  • Loan Specialist Sales Representative

    1 week ago

    Denver, Colorado, United States AUTOPAY Full time

    About UsThe Savings Group is a leading FinTech company that is revolutionizing the way people finance their cars. We are a virtual Finance & Insurance office that connects customers with the perfect lender for their auto loan or refinance needs.Job SummaryWe are seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan...

  • Consumer Loan Sales Specialist

    2 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers by providing access to friendly, fast, and affordable financing for life's expenses.Key ResponsibilitiesDeliver results related to...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers by providing access to friendly, fast, and affordable financing for life's expenses.Key ResponsibilitiesDeliver results related to...

  • Consumer Loan Sales Specialist

    3 weeks ago

    Denver, Colorado, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers by providing access to friendly, fast, and affordable financing for life's expenses.Key ResponsibilitiesDeliver results related to...