Lead Auto Claims Resolution Specialist
2 months ago
Location: Remote
Key Responsibilities:
In the role of Lead Auto Claims Resolution Specialist, your primary duties will include:
- Managing, negotiating, and settling third-party commercial general liability and automobile injury and property damage claims.
- Assessing coverage, interpreting policies and agreements, and performing comprehensive liability investigations.
- Analyzing and negotiating claims in accordance with company guidelines and state laws.
- Overseeing the investigative process while maintaining clear communication with clients and relevant external stakeholders.
- Recording all significant activities, communications, statements, and details essential for claim resolution.
- Exhibiting familiarity with medical terminology, treatments, and injury descriptions.
- Collaborating efficiently with external defense attorneys in managing litigation processes.
- Assessing potential exposures under the policy to establish timely and adequate reserves.
- Overseeing claim authorization and negotiating complex claims.
- Possibly providing testimony or being deposed in claims negotiations or court proceedings.
- 12+ years of diverse experience, including managing high-severity bodily injury claims.
- Possession of a current Texas claims adjuster license; additional licenses are advantageous.
- Required experience in litigation.
- Bachelor's degree or equivalent professional experience.
- Preferred experience across multiple jurisdictions.
- Understanding of Contractual Risk Transfer concepts and anti-indemnity regulations.
- Exceptional negotiation and settlement capabilities.
- Meticulous attention to detail and accuracy in documentation and data management.
- Outstanding written and verbal communication skills, with a strong capacity for active listening.
- Dedication to high standards of customer service.
- Ability to employ a win-win strategy to resolve disputes and promote open dialogue.
- Accountability for personal actions and the ability to hold others accountable.
- Proficient in computer applications.
- Base Salary Range: $105,000 – $140,000
- Eligible for annual discretionary bonus
- Comprehensive benefits package including Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k), and Profit-Sharing plans.
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