Customer Service Representative

1 month ago


Bayonne, New Jersey, United States Michaels Stores Full time
Job Summary

As a Customer Service Representative at Michaels Stores, you will be responsible for delivering exceptional customer experiences, helping customers find what they're looking for, and ensuring a fast and friendly checkout process. You will also be involved in truck unloading, stocking, and maintaining store recovery standards to meet our Brand Promises.

Key Responsibilities

Provide excellent customer service, engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in truck unload, stocking, and planogram (POGs) processes
Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Requirements

Retail and/or customer service experience preferred
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

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