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Operations Manager

1 month ago

Everett, Washington, United States Floor & Decor Holdings, Inc. Full time
Job Summary

This is an exciting opportunity to join Floor & Decor Holdings, Inc. as an Operations Manager. As a key member of our store team, you will be responsible for ensuring the smooth operation of our store, providing an exceptional shopping experience to every customer, and maximizing company profitability.

Key Responsibilities

• Operations: Ensure the store is a safe workplace and provides a safe shopping experience, while maximizing company profitability by managing the store operations.
• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement.
• Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process.
• Maintain inventory integrity by supervising the cycle count and inventory counting processes.
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary.
• Supervise the cash handling practices and ensure necessary communications to the corporate finance department.
• Coordinate facility management to guarantee the safety and security of customers and employees.
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

Customer Service

• Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Engage customer focus during the pick-up and check-out process.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage especially during peak traffic periods.
• Interface with corporate headquarters employees.

Administrative

• Record-keeping and reporting of inventory, HR related matters and cash office records.
• Ensure web orders are shipped out including samples (e-commerce).
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence.
• Assist the sales team with resets, displays and display credits (merchandising).
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center.

Warehouse/Logistics

• Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics).
• Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX.
• Involved in sales reset in accordance with warehouse team (pack-out/overnight).

Management

• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise and define workload associates.
• Ensure store adheres to COP/SOPs.
• Manage direct reports to ensure performance.
• Monitor associate retention and career development; communicate ideas to General Manager.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance to scheduling, hiring, payroll and business planning processes.
• Monitor, maintain and follow company policies; support company expectations and systems.
• Available to open and/or close the store in an effective manner.
• Perform additional managerial duties as necessary.

Requirements

• 3-5 years retail management experience and proven ability direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Must possess excellent customer service skills and work well under pressure.

Working Conditions

• Occasional travel may be required including air and car travel.
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

• Physical Work - Ability exert pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Benefits & Rewards

• Bonus opportunities at every level.
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• A personal holiday and Volunteer Time Off program.
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).