Member Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Flathead Electric Cooperative. As a key member of our front office team, you will be responsible for providing exceptional service to our members, handling a wide range of account transactions, and maintaining accurate records.
Key Responsibilities- Provide exceptional customer service to members via phone, walk-in, or drive-thru
- Initiate and process service orders, including transfers, connects, and disconnects
- Resolve member billing questions and provide information as requested
- Collect advance payments and issue receipts
- Assist members with delinquent bills and make pay arrangements
- Update service orders and take action on unpaid advance payments
- Obtain signed landlord contracts and update information as needed
- Assist members with various programs, including Energy Assistance and Energy Service
- High School Diploma or equivalent
- 1-4 years of experience in a public contact position, preferably with money handling responsibilities
- Proficient in Microsoft Office 365 and 10-key
- Valid Montana Driver's License and ability to travel occasionally
- Ability to work 40 hours per week and assume responsibility without direct supervision
As a cooperative, Flathead Electric is owned by the members who receive power from our Co-op. We treat every member like family and friends, because they are. Our employees are members and owners of the cooperative too. We provide competitive pay, exceptional benefits, and opportunities for growth and development.
We believe in hiring the best and promoting from within. Flathead Electric provides on-the-job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. We are an equal opportunity employer and do not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, political belief, physical or mental disability, military status, or unfavorable discharge from military service.
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