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Healthcare Service Coordinator

2 months ago

Durham, North Carolina, United States Duke University Full time

At Duke Health, our mission is rooted in providing empathetic care that transforms the lives of patients, their families, and the broader community. We invite you to explore how your skills can contribute to advancing health collectively.

About Duke Health's Patient Revenue Management Organization

Embrace your passion for service within the Patient Revenue Management Organization, a comprehensive, centralized revenue cycle entity that enhances the efficiency of the entire health system. This encompasses vital functions such as scheduling, registration, coding, billing, and other key revenue processes.

Role Overview - Patient Service Associate

Assist in various responsibilities related to daily clinic operations, including patient identification, check-in/out procedures, charge posting, cash handling, and appointment scheduling. This role also entails delivering exceptional customer service, managing message distribution, coordinating ancillary scheduling, and overseeing referral processes.

Key Responsibilities

  • Prepare for clinic appointments by reviewing upcoming patients and completing necessary preparation tasks.
  • Input pre-visit orders and organize new patient files. Collect X-rays, office charts, medical records, reports, and cash management items.
  • Maintain accurate patient documentation by filing history sheets and ancillary reports.
  • Ensure the return of medical records and attach necessary HIPAA/Medicare documents to encounter forms.
  • Facilitate patient check-in upon arrival, verifying demographic information in the system.
  • Update patient information as required and ensure accurate account identification for visits.
  • Educate patients on required documentation and secure necessary signatures in accordance with policies.
  • Manage all check-in files and alerts within the system efficiently.
  • Collect and record co-payments and outstanding balances accurately.
  • Prepare and manage patient-specific chart documents and requisition forms.
  • Coordinate laboratory tests and procedures as requested.
  • Ensure the integrity of physician office charts and prepare encounter forms.
  • Audit encounter forms for accuracy and completeness prior to processing.
  • Schedule tests and procedures as needed and complete ancillary service requisitions.
  • Clarify billing processes to patients in line with credit and collection policies.
  • Determine cash collection amounts based on insurance plans.
  • Facilitate patient check-out and assist in scheduling follow-up appointments.
  • Handle telephone inquiries and relay messages to appropriate staff members.
  • Accurately document medical information from patients and referring physicians, ensuring timely communication.
Required Skills and Qualifications
  • Excellent verbal and written communication skills.
  • Proficient in basic computer operations and data entry.
  • Familiarity with medical terminology and professional telephone etiquette.
  • Ability to prioritize tasks, provide clear instructions, and build effective relationships with clients.
Knowledge of departmental policies regarding patient information verification, payment collection, and record maintenance is essential.

Work requires foundational knowledge of grammar and basic math typically acquired through high school education.

Experience

A minimum of one year of experience in direct communication and service roles, preferably within a healthcare environment, demonstrating the ability to manage multiple tasks effectively.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to foster a community grounded in collaboration, innovation, creativity, and inclusivity. Our collective success hinges on the rich exchange of ideas, which flourishes best when diverse perspectives and experiences are valued. To achieve this, it is crucial that all community members feel secure and respected, with their contributions acknowledged and voices heard. All individuals share the responsibility to uphold these values.

Essential Physical Job Functions: Certain roles at Duke University and Duke University Health System may involve essential job functions requiring specific physical and/or mental capabilities. Further information and provisions for reasonable accommodation will be provided by each hiring department.