Retail Operations Supervisor

2 weeks ago


Hammond, Louisiana, United States Insomnia Cookies Full time
Position Overview:
Insomnia Cookies is on the lookout for a dedicated full-time hourly Retail Operations Supervisor (ROS) to join our dynamic team. We are in search of individuals with a passion for hospitality who are eager to be part of our rapidly expanding and nationally recognized brand.

What We Offer:
- Competitive hourly wage
- Comprehensive benefits package starting on the first day of the month after 60 days of employment
- Monthly stipend for mobile phone expenses
- Pet insurance for your beloved pets
- Generous paid time off including 10 vacation days and 2 personal wellness days
- Job security with a reputable and growing company
- Opportunities for career advancement and promotions
- A fun and engaging team atmosphere
- Complimentary cookies during every shift

Key Responsibilities:
- Act as the Manager-on-Duty during scheduled shifts in the absence of the Store Operations Manager.
- Oversee, mentor, and train a team of 2-5 staff members involved in cookie sales and delivery services.
- Facilitate the onboarding and initial training of new hourly employees.
- Conduct preliminary interviews for prospective hires in the manager's absence.
- Assist the Store Operations Manager with inventory management, ordering, and scheduling tasks.
- Ensure adherence to company standards regarding baking, uniforms, and policies.
- Promote upselling and exceptional customer service among team members.

Qualifications:
- Minimum of 1 year of supervisory experience in a retail or food service environment.
- Experience in conducting in-person interviews for hourly staff.
- Familiarity with Point of Sale (POS) systems.
- Proficient in MS Office applications and our Applicant Tracking System.
- Availability to work a flexible schedule including 4-5 days a week with mid-to-late shifts on weekends.
- Must be at least 18 years old and legally eligible to work in the United States.

About Insomnia Cookies:
Founded by Seth Berkowitz in a college dorm, Insomnia Cookies has evolved into a beloved brand known for its warm, delicious cookie delivery service. With over 290 locations worldwide and a commitment to innovation, we are redefining the cookie experience and expanding our reach through a unique bakery and delivery concept.

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