Client Service Coordinator

3 days ago


Littleton, Colorado, United States Banfield Full time

Client Service Coordinator Job Summary

We are seeking a highly skilled and experienced Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care.

Responsibilities:

* Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
* Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
* Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
* Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
* Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
* Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
* Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Requirements:

* Leadership skills to drive the flow of clients and pets through the hospital.
* Excellent communication skills to educate clients about our services and promote hospital visits.
* Ability to multi-task and manage multiple tasks at once.
* Strong problem-solving skills to identify and solve problems efficiently.
* Client service skills to provide attentive, courteous, and informative service to clients.
* Intellectual ability to accurately and consistently follow instructions and provide directions.
* Mathematical ability to manage finances and maintain accurate balances.

If you are a motivated and experienced professional with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity to join our team at Banfield.



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