Service Operations Manager

7 days ago


Suwanee, Georgia, United States Revolution Technologies Full time
Job Summary

We are seeking a highly skilled Regional Service Manager to join our team at Revolution Technologies. As a key member of our service operations team, you will be responsible for ensuring the delivery of exceptional service to our customers.

Key Responsibilities
  • Service Operations Management
    • Develop and implement plans to ensure achievement of corporate performance metrics
    • Manage service capacity and work with HR to identify potential personnel vacancies via Strategic Workforce Planning
    • Maximize paid service revenue in region
  • Team Leadership
    • Lead regional recruitment opportunities (Job Fairs) and work with HR for support in providing a presence at such events
    • Complete performance evaluations for direct reports. Review and approve performance evaluations of secondary reports.
  • Customer Satisfaction
    • Ensure customer satisfaction in all aspects of the service business
    • Manage Call Center Customer Relationship skillsets through call monitoring and ongoing coaching to provide an outstanding customer service experience
  • Operational Excellence
    • Ensure service department operates in compliance with our Standard Operating Procedures
    • Proactively attains a safe and healthy work environment for all employees in accordance with company and customers Health & Safety Policies
Requirements
  • Education
    • Bachelor's degree in Business Management or related field
  • Experience
    • 8-10 years of related experience in manufacturing
    • 3+ years of experience managing a team
  • Skills
    • Experienced leader with the ability to maintain a high-level overview of service operations
    • Proven skills in team building, active listening, and delegation
    • Has a vision of service excellence and can develop and execute plans to achieve it
    • Proficient in communicating effectively at all levels, including through spoken, written, and formal presentations


  • Suwanee, Georgia, United States Mazak Full time

    Job SummaryMazak Corporation is seeking a highly skilled Regional Service Manager to oversee service operations in the Southeast Region. As a key member of our team, you will be responsible for ensuring exceptional customer service, developing and supporting our Mazak Associates, and driving business growth.Key ResponsibilitiesService Operations Management:...


  • Suwanee, Georgia, United States Golden Donuts Full time

    Restaurant Manager$16/hrPosition Overview:The Restaurant Manager is responsible for the overall management of the dining establishment, ensuring that all operational standards are met while delivering exceptional service to our guests.Key Responsibilities:Manage the recruitment, training, and development of staff members to foster a skilled team.Maintain...


  • Suwanee, Georgia, United States Golden Donuts Full time

    Restaurant Manager$16/hrPosition Overview:The Restaurant Manager is responsible for overseeing the daily operations of our dining establishment, ensuring that all aspects of service and quality meet our high standards.Key Responsibilities:Manage the recruitment, training, and development of staff membersMaintain operational excellence in service quality and...


  • Suwanee, Georgia, United States Golden Donuts Full time

    Restaurant Manager$16/hrPosition Overview:The Restaurant Manager is responsible for overseeing the daily operations of our dining establishment, ensuring that our service and quality standards are consistently met.Key Responsibilities:Manage the recruitment, training, and development of staff membersMaintain high standards of service quality and...


  • Suwanee, Georgia, United States Revolution Technologies Full time

    Job Summary:We are seeking a highly skilled Regional Service Manager to lead our service operations team at Revolution Technologies. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional service to our customers, driving business growth, and developing high-performing teams.Key Responsibilities:Service...


  • Suwanee, Georgia, United States Revolution Technologies Full time

    Job SummaryWe are seeking a highly skilled Regional Service Manager to lead our service operations team at Revolution Technologies. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional service to our customers, driving business growth, and maintaining a safe and healthy work environment.Key...


  • Suwanee, Georgia, United States Atlanta Fork Lifts Inc Full time

    Job OverviewPOSITION SUMMARYThe role of the Service Operations Coordinator involves supporting the daily functions of the Dock and Door Department. This includes collaborating with service managers, team leaders, and clients to effectively schedule service and installation tasks.The coordinator will be primarily responsible for overseeing the administrative...


  • Suwanee, Georgia, United States Atlanta Fork Lifts Inc Full time

    Job OverviewPOSITION SUMMARYThe Dock and Door Service Coordinator plays a vital role in the efficient functioning of the Dock and Door Department. This position involves close collaboration with service managers, team leaders, and clients to effectively schedule service and installation tasks.ROLE DESCRIPTIONAs a Service Coordinator, your primary...


  • Suwanee, Georgia, United States Aramark Full time

    About the RoleWe are seeking a highly skilled and experienced Sanitation Operations Manager to join our team at Aramark. As a key member of our facilities management team, you will play a critical role in ensuring the cleanliness and sanitation of our food manufacturing environment.Key ResponsibilitiesTeam Management: Assist in the management of the...


  • Suwanee, Georgia, United States Aramark Full time

    Job SummaryAs a Sanitation Operations Manager at Aramark, you will play a critical role in ensuring the cleanliness and sanitation of our facilities. This position requires a strong background in facilities management, maintenance, and sanitation, as well as excellent leadership and communication skills.Key ResponsibilitiesAssist in the management of the...


  • Suwanee, Georgia, United States Bojangles' Full time

    About BojanglesBojangles is a fast-casual restaurant chain that offers a unique blend of Southern-style cooking and modern convenience. As a leading player in the quick-service industry, we are committed to delivering high-quality food and exceptional customer service.Job SummaryWe are seeking a highly skilled and motivated Assistant General Manager to join...


  • Suwanee, Georgia, United States Habasit Full time

    POSITION SUMMARY:The role involves overseeing IT infrastructure to align with Habasit America's strategic goals across North America.KEY RESPONSIBILITIES:Lead and manage IT Operations across the United States, Canada, and Mexico.Address and resolve IT-related issues at both strategic and operational levels.Advise on, plan, and execute IT investments to meet...


  • Suwanee, Georgia, United States Aramark Full time

    Job SummaryAs the Sanitation Manager at Aramark, you will play a critical role in ensuring the cleanliness and sanitation of our facilities. This position requires a strong background in facilities management, with experience in supervising a team and managing maintenance plans.Key ResponsibilitiesAssist in the overall Facilities Management for a unit,...


  • Suwanee, Georgia, United States Aramark Full time

    **Job Summary**Aramark is seeking a highly skilled Sanitation Associate Manager to join our team. As a key member of our facilities management team, you will be responsible for assisting in the overall management of our facilities, including sanitation and maintenance.**Key Responsibilities:**Assist in the management of the sanitation team to ensure a clean...


  • Suwanee, Georgia, United States Habasit Full time

    POSITION SUMMARY:The role is designed to deliver robust IT infrastructure that aligns with the strategic goals of Habasit America across North America.KEY RESPONSIBILITIES:Lead and manage IT Operations across Canada, Mexico, and the United States.Oversee the analysis and resolution of IT-related issues at both strategic and operational levels.Advise on,...


  • Suwanee, Georgia, United States Michaels Stores Full time

    About the RoleWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of operational excellence.Key ResponsibilitiesCustomer Experience:...


  • Suwanee, Georgia, United States Mazak Full time

    Mazak Corporation is seeking a Regional Service Operations Leader for the Southeast Region. This pivotal role involves managing the service functions within the designated area. The leader is expected to mentor their team to ensure that operations are executed in a way that consistently delivers exceptional customer service. Furthermore, the Regional Service...


  • Suwanee, Georgia, United States Mazak Full time

    Mazak Corporation is seeking a dedicated Field Service Operations Supervisor to lead our Field Service team. This role involves overseeing, coordinating, and managing a team of field technicians to ensure optimal service delivery.Key Responsibilities:Foster a safe and healthy work environment for all team members.Schedule and manage the activities of...


  • Suwanee, Georgia, United States Marcus Theatres Full time

    Job SummaryMarcus Theatres is seeking a highly motivated and experienced Theatre Operations Manager to join our team. As an Assistant Manager, you will play a significant role in theatre operations, leading by example and delivering superior guest service in a fast-paced, clean, and safe environment.Key ResponsibilitiesSupervise and motivate hourly theatre...


  • Suwanee, Georgia, United States Great Clips Full time

    About the Role:We are seeking a highly motivated and experienced Salon Manager Assistant to join our team at Great Clips. As a Salon Manager Assistant, you will play a key role in supporting the salon manager in achieving business goals and objectives.Key Responsibilities:Assist the salon manager in overseeing daily salon operations, including scheduling,...