IT Operations Leadership Manager

1 week ago


Suwanee, Georgia, United States Habasit Full time

POSITION SUMMARY:

The role involves overseeing IT infrastructure to align with Habasit America's strategic goals across North America.

KEY RESPONSIBILITIES:

  • Lead and manage IT Operations across the United States, Canada, and Mexico.
  • Address and resolve IT-related issues at both strategic and operational levels.
  • Advise on, plan, and execute IT investments to meet organizational objectives based on thorough analysis.
  • Oversee the rollout and management of new or upgraded IT systems through structured plans that include timelines and accountability.
  • Assess and implement IT processes and technologies to enhance efficiency and control costs.
  • Ensure that users and clients receive professional, prompt, and courteous support for all Level 1 and Level 2 service requests and incidents.
  • Provide Level 1 and Level 2 support as necessary.
  • Coordinate Level 3 support with other teams and external partners.
  • Organize, mentor, and develop IT personnel for optimal performance.
  • Manage and forecast capital and operational expenses for IT operations in the United States.
  • Communicate Key Performance Indicators (KPIs) and updates to management as required.
  • Stay informed about industry trends and regulations to maintain effectiveness and compliance.
  • Develop and sustain IT elements of the company's Disaster Recovery and Business Continuity Plan.
  • Collaborate with the global IT Operations team to create and implement best practice policies and procedures.
  • Perform any additional tasks as assigned.

QUALIFICATIONS AND PREFERENCES:

To excel in this position, candidates must effectively fulfill each essential duty. The following qualifications are indicative of the knowledge, skills, and abilities required:

  • Required – Bachelor's degree in a relevant discipline.
  • Required – 10 years of experience in the field of Information Technology.
  • Required – 2 years of experience in managing technical teams.
  • Required – Service-oriented, professional, and assertive demeanor.
  • Preferred – 5 years of experience in a manufacturing setting.
  • Preferred – Technical expertise in Local and Wide Area Networks.
  • Preferred – Experience managing a Windows Server environment (Microsoft 365, Active Directory, etc.).
  • Preferred – Familiarity with relational database technologies (SQL Server).
  • Preferred – Experience with virtualization, backup, and storage solutions (e.g., VMware, Veeam).
  • Preferred – Master's degree in a relevant field.


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