Route Coordinator

1 week ago


Lancaster, Pennsylvania, United States MPW Industrial Services Full time

Job Summary:

As a Route Coordinator at MPW Industrial Services, you will play a critical role in ensuring the efficient delivery of our services to customers. Under the direction of the Route Manager, you will be responsible for performing dispatch functions that prioritize safety, efficiency, and customer satisfaction.

Key Responsibilities:

  • Create daily driver routes in Roadnet and print manifests.
  • Verify the accuracy of routes and assign daily service tickets to appropriate drivers and routes.
  • Aid drivers in resolving issues related to vehicle placement, gate access, and other service-related concerns.
  • Resolve stop codes from previous days and investigate customer complaints, following up with customers as needed and discussing with management if necessary.
  • Answer incoming calls from drivers and resolve any issues or concerns.
  • Assist sales in organizing same-day service and monitor driver routes throughout the day to ensure they are on track.
  • Communicate with operations on manpower during event seasons.

Additional Responsibilities:

  • Handle emergency responses to customer needs, ensuring prompt dispatch of personnel, equipment, and supplies.
  • Exercise authority to make unsupervised decisions consistent with the scope of responsibilities.
  • Be willing to work weekends and holidays as necessary, and adapt to non-traditional work settings with limited travel.

Requirements:

  • Associate Degree or high school equivalent with 2-4 years' experience in transportation or logistics.
  • Knowledge of dispatching in a service industry.
  • Excellent computer skills.
  • Professional oral and written interpersonal communication.
  • Ability to prioritize and multitask.
  • Knowledge of federal DOT regulations preferred.


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