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Customer Service Representative

1 month ago

Lombard, Illinois, United States Roto-Rooter Full time
Job Title: Overnight Call Center Customer Service Representative

Roto-Rooter is seeking a highly motivated and customer-focused Overnight Call Center Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their plumbing issues, and ensuring their satisfaction.

Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns.
  • Obtain key information from customers and provide empathy, urgency, and confidence in resolving their issues.
  • Enter customer contact information and relevant details into our system.
  • Schedule service calls based on customer availability and convenience.
  • Discuss additional services and products that may be beneficial to customers.
  • Be a trusted resource for customers, providing accurate and helpful information.
  • Process orders for residential and commercial customers.
  • Connect with technicians to dispatch overnight jobs.
Requirements:
  • Strong customer service focus and excellent communication skills.
  • AS400 knowledge is a plus.
  • Prior call center experience is beneficial.
  • Able to work in a fast-paced environment with excellent attendance.
  • Working knowledge of Microsoft Word and Excel programs.
  • Self-starter with organizational skills and attention to detail.
Benefits:
  • Medical insurance with a Prescription Drug Card.
  • Accident and Critical Illness Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Paid Vacation.
  • Paid Training.
  • Life Insurance.
  • Matching 401K Retirement Savings Plan.
  • Tuition Reimbursement.
  • Profit Sharing.

Roto-Rooter is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment.