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Medical Office Operations Manager
1 month ago
Job Summary: We are seeking an experienced Patient Service Coordinator to join our team at West Chester location. As a key member of our medical oncology office, you will play a vital role in ensuring seamless patient experiences.
- Drive operational efficiency and excellence in compliance with regulatory standards.
- Manage daily tasks, staffing needs, and performance metrics to optimize productivity.
- Develop and maintain APM templates and master schedules to streamline workflows.
- Analyze financial reports and resolve work queues to minimize delays.
- Proactively identify and recover missing charges to maximize revenue.
- Communicate effectively with patients, staff, and management to foster a collaborative environment.
- Assist with interviewing, training, and performance reviews to develop team members.
- Provide administrative support to physicians or managers to ensure seamless operations.
Responsibilities:
- Anticipate patient needs and implement service recovery strategies to exceed expectations.
- Schedule patient appointments and communicate changes efficiently.
- Collect copays and record accurately to maintain financial integrity.
- Obtain necessary signatures/forms and update appointment status promptly.
- Communicate with patients regarding patient flow and wait times to ensure transparency.
- Issue referrals and obtain pre-authorizations as required to facilitate timely care.
- Validate patient demographic/insurance information and register new patients seamlessly.
- Order supplies and generate front-end process reports to inform decision-making.
Requirements:
- High School Diploma or equivalent.
- At least 3+ years of experience in a medical office setting.
- Advanced degree may be considered in lieu of experience.
Estimated Salary: $45,000 - $65,000 per year based on qualifications and experience. Benefits include comprehensive health insurance, retirement plans, and paid time off.
