Account Manager

5 days ago


Dublin, Ohio, United States Symbiotic Services Full time
Account Manager Job Description

Symbiotic Services is seeking a highly skilled and customer-focused Account Manager to join our team. As a key member of our sales and production team, you will be responsible for maintaining and growing revenue from existing customers, identifying new opportunities to drive additional income.

Key Responsibilities:
  • Maintain and grow revenue from existing customers by identifying new opportunities to drive additional income.
  • Act as the main point of contact between customers, sales, and production teams to ensure seamless communication and collaboration.
  • Set up and maintain customer data in Label Traxx for designated accounts to ensure accurate and efficient customer management.
  • Conduct regular customer service follow-ups via phone and email to ensure customer satisfaction and loyalty.
  • Manage customer orders, confirm pricing, validate artwork, and coordinate outsourcing needs to ensure timely and high-quality delivery.
  • Provide project management support to ensure customer expectations align with production capabilities and to ensure timely shipments.
  • Oversee inventory programs, maintain customer communications, and ensure timely shipments to meet customer needs.
  • Collaborate with sales teams on estimates, complaints, payment issues, and other special projects to ensure seamless communication and resolution.
Qualifications:
  • High school diploma or GED required; an associate's degree or relevant college experience is preferred.
  • Minimum two years of customer service experience in a manufacturing environment, ideally in the printing industry.
  • Proficiency in Microsoft Office and ability to learn industry-specific software.
Benefits:
  • Benefits start the first of the month after hire.
  • Free $100,000 Life Insurance & Long Term Disability.
  • 401k with company match.
  • Medical, Dental & Vision Plans (United Healthcare & Kaiser).
  • Paid vacation, sick time, and holidays.
Physical Requirements:
  • Ability to lift/move up to 10 pounds regularly, and up to 25 pounds occasionally.
  • Regular standing, walking, and occasional stooping, kneeling, or crouching.
Equal Opportunity Employer:

Symbiotic Services is committed to diversity and ensures all applicants receive fair and equal treatment, regardless of background or personal characteristics.


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