Customer Service Director

6 days ago


South Bend, Indiana, United States Hobby Lobby Stores Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Hobby Lobby Stores, Inc. As a key member of our management team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of retail professionals.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to all customers, ensuring a positive shopping experience and resolving any issues in a timely and professional manner.
  • Store Operations: Manage store operations, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  • Team Leadership: Lead and motivate a team of retail professionals, providing guidance and support to ensure excellent customer service and store operations.
  • Performance Management: Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to increase sales and customer satisfaction.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, employees, and management.
  • Leadership Experience: Have previous leadership experience in a retail or customer service environment, with a proven track record of success.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Team Management: Have experience managing a team of retail professionals, with the ability to motivate and inspire team members to achieve excellent customer service and sales results.

Benefits:

  • Competitive Salary: Receive a competitive salary, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) program with company match.
  • Paid Time Off: Receive paid time off, including vacation and personal days, to ensure work-life balance.
  • Employee Discounts: Enjoy employee discounts on Hobby Lobby products and services.

Hobby Lobby Stores, Inc. is an Equal Opportunity Employer.



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