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Client Care Solutions Associate

2 months ago

Houston, Texas, United States 3 Day Blinds (Corporate) Full time
Job Overview

3 Day Blinds is a leading retailer and manufacturer specializing in high-quality, custom-made window treatments, including blinds, shades, draperies, and shutters. As part of the esteemed Hunter Douglas family, we have spent over four decades enhancing the aesthetics and comfort of homes and workplaces. Our success is driven by a dedicated team that collaborates as One Team, fostering a culture of growth, learning, and a deep connection to our work.

We are looking for motivated, intelligent, and innovative individuals who are eager to grow. We provide a dynamic environment that encourages professional development and offers competitive compensation and benefits to ensure our team members feel valued. Our aspiration is to become the most beloved and fastest-growing window covering company globally. What is your aspiration?

Position Summary:

Are you passionate about delivering exceptional customer experiences? Do you take pride in ensuring that every interaction leaves customers feeling appreciated? By utilizing your extensive product knowledge and understanding of processes, you will address incoming inquiries and requests with a focus on efficiency. While adhering to established guidelines, you will also have the creativity and confidence to devise innovative solutions. Your empathetic approach will guide you in achieving successful outcomes, regardless of the challenges faced.

Key Responsibilities:

  • Deliver outstanding customer service to clients and internal stakeholders, including our sales team of Design Consultants and Installers.
  • Respond to inquiries regarding product specifications, warranties, installation, and repairs.
  • Process orders, monitor shipments, and provide regular updates to relevant parties.
  • Document all incoming inquiries through case creation, ensuring detailed notes on root causes and potential resolutions.
  • Manage a substantial volume of open cases, providing timely and accurate updates on progress and resolutions.
  • Contribute to the organization's success by utilizing available tools and resources to resolve customer issues promptly.
  • Achieve consistent results in key performance metrics, including schedule adherence and resolution times.
  • Offer feedback and suggestions for enhancing the overall client experience.

Candidate Profile:

  • Proven experience in a customer service role, ideally within a call center environment.
  • Skilled multitasker, capable of identifying and resolving various customer service issues efficiently.
  • Dedicated service provider committed to delivering a superior client experience with patience, empathy, and sincerity.
  • Self-motivated individual with excellent time management skills, consistently meeting productivity and performance standards.
  • Adaptable to change, with a willingness to learn new skills and retain information effectively.
  • Team player with a positive attitude and a readiness to exceed expectations.
  • Exceptional communicator, both verbally and in written correspondence.
  • Detail-oriented, thriving in a fast-paced environment while using multiple systems to document and resolve customer concerns.
  • Proficient in standard office technology (Email, Excel, Word, etc.) with typing skills of 40-45 wpm.
  • Available during business hours to work full-time, including weekends.
  • High school diploma or equivalent experience.

Benefits:

  • Hourly wage range: $18 - $19.50.
  • Comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) plan with employer matching.
  • Short-term and long-term disability benefits provided at no cost, along with company-paid life and accidental death insurance.
  • Eligible employees receive six weeks of paid parental leave for bonding with a child.
  • Enjoy significant discounts on 3 Day Blinds products and access to exclusive offers.
  • This position currently operates remotely, with occasional in-person meetings and training sessions in the future.

All offers are crafted to ensure market competitiveness and reflect the candidate's qualifications and potential.