Operations Director
4 weeks ago
LAZ Parking is a leading parking company with a strong focus on employee-centric culture and growth.
The Director of Operations will play a key role in supporting the General Manager in overseeing the financial and operational aspects of assigned portfolios.
Key Responsibilities:
- Manage client relationships and business retention.
- Develop and implement strategies to increase revenue, manage expenses, and enhance customer satisfaction.
- Lead and develop a team of employees to achieve annual and periodic goals.
- Identify high-potential employees to support the organization's growth.
- Plan and execute the opening of new locations within assigned portfolios.
- Prepare and review budgets, profit/loss statements, and financial reports.
- Implement and manage parking management skills for Facilities Managers and Assistant Managers.
- Understand and deliver contractual requirements between LAZ Parking and clients.
- Provide daily, weekly, monthly, and annual financial and operational reports.
- Manage, plan, schedule, train, and direct the activities of Facilities Managers and Assistant Managers.
- Serve as a liaison to parking patrons and stakeholders.
- Implement and complete other projects, programs, and initiatives as needed.
Requirements:
- Strong understanding of P&L statements.
- Ability to run monthly client reports.
- Ability to manage client-LAS relationships.
- Willingness to travel to different locations.
Education:
- Bachelor's Degree or equivalent work experience.
Experience:
- 3+ years of Multi-Unit Management Experience.
- Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
Skills:
- Parking management experience of multiple locations.
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Strong customer service skills and abilities.
- Ability to be approachable and facilitate coaching conversations.
- Ability to mitigate and lead others to overcome challenges.
- Ability to encourage open expression of ideas and opinions.
- Excellent teambuilding and interpersonal skills.
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands:
- Willingness to work in the elements.
- Ability to lift, push, and pull at least 25 pounds.
- Ability to stand, walk, and run for extended periods.
- Ability to bend, stoop, squat, and lift frequently.
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