Customer Service Representative
4 weeks ago
As a Customer Service Representative at Mom's Meals, you will be the primary point of contact for our clients placing meal orders. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer service calls to address client inquiries and concerns
- Input order information into the client order screen and document all conversations with clients
- Ensure all assigned clients have an order on file and contact case managers as needed
- Work quickly and efficiently to resolve customer complaints and provide exceptional service
Requirements
- High school degree or equivalent
- 1 year of previous customer service experience
- Previous knowledge of Microsoft Office suite and ability to learn new software
- Clear oral communication skills and ability to deescalate situations
- Must have a wired internet connection and a quiet workspace
Preferred Qualifications
- Previous call center experience and knowledge of auto dialer systems
- Experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
Company Overview
Mom's Meals is a leading provider of refrigerated home-delivered meals, serving seniors, patients, and individuals with chronic conditions. We are a family-operated business committed to providing exceptional service and tailored nutrition solutions. If you are passionate about making a difference in the lives of others, we encourage you to apply.
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