Customer Service Sales Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Sales Representative to join our team at the Farmers Insurance - Jonathan Penn Agency. The ideal candidate will have a solid background in customer service, outstanding written and verbal communication skills, and a strong organizational ability with attention to detail.
Responsibilities:
* Answering phones and assisting walk-in customers
* Reviewing renewal business and identifying appropriate follow-up action based on degree of change
* Cross-selling/up-selling products to existing customers
* Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Soliciting, selling, and negotiating new business policies
* Assisting with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
* General customer service duties as presented
* Performing other duties as assigned
Requirements:
* Solid background in customer service
* Outstanding written and verbal communication skills
* Strong organizational skills with attention to detail
* Outgoing personality and excellent phone etiquette
* Insurance industry experience preferred but not required
* Must sit for and pass the state of Nevada insurance licensing exams (if not presently licensed) within a reasonable time frame
* Proficient in operating personal computers and performing routine calculations
* Experience with Microsoft Office applications
* Adhering to company and agency policies and guidelines
Benefits:
* Hourly base salary + bonus opportunities
* Flexible schedule
* Hands-on training
* Mon-Fri schedule
* Evenings off
* Career growth opportunities
Why Join Our Team:
At the Farmers Insurance - Jonathan Penn Agency, we value our employees and offer a supportive work environment. We are committed to helping our agents succeed and grow in their careers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
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