Patient Care Technician

1 week ago


Cincinnati, Ohio, United States Kroger Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Care Technician to join our team at Kroger. As a Patient Care Technician, you will play a vital role in maximizing patient flow through our clinic while providing a stellar patient experience.

Key Responsibilities
  • Assist in maintaining a "365 day survey-ready" environment to ensure Joint Commission Accreditation.
  • Greet patients and potential patients while in the front area or near the clinic.
  • Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, and cleaning the floor under counters and around furniture.
  • Answer questions and provide information to patients while following HIPAA guidelines.
  • Utilize the Patient Care Technician PERK system.
  • Determine method of payment and describe options to patients.
  • Copy government-issued identification for all patients.
  • Escort patients to the exam room and determine their chief complaint.
  • Consult with providers for questions related to scope of services.
  • Complete the registration process and place patients under the respective appointment book for the provider on duty.
  • Scan all appropriate documents and alert providers if they need to complete the scanning.
  • Collect payments and log them in the EMR.
  • Obtain vital signs and enter the data in the EMR in designated clinics with completed competencies.
  • Process patients in the waiting area and move them back to the waiting area after obtaining vital signs and initial history.
  • Assist providers within specified protocols with obtaining specimens.
  • Provide waiting patients/potential patients with guidance on registration, wait time, services that may be rendered, and payment methods.
  • Answer phones, respond to questions, and return calls as necessary.
  • Participate in off-site events and monthly screening events.
  • Prepare supplies for events, register patients, and prepare packages and mail for shipping.
  • Travel to designated clinics within a specified geographic area.
Requirements
  • Basic computer skills
  • Excellent customer service, organizational, and task-management skills
  • Ability to work cooperatively in a team-based environment
  • Ability to travel independently as needed
  • Basic math skills

Patient Care Technicians with an active license as a Licensed Practical Nurse or Registered Nurse may administer flu and pneumonia immunizations prescribed by the provider, after completing the required credentialing paperwork and competency for immunizations, subject to state regulatory requirements.



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