Customer Service Representative

6 days ago


Hollywood, Florida, United States YouFit Full time
Role Overview

We are seeking a highly motivated Customer Service Representative to join our team at YouFit Gyms. As a key member of our front desk, you will be responsible for delivering exceptional customer service and creating a positive experience for members, prospects, and guests.

Key Responsibilities:
  • Sales and Service: Deliver outstanding customer service and create a stellar first impression to all members & guests.
  • Revenue Generation: Contribute to all revenue generating goals, including but not limited to: Retail, Membership, and Personal Training.
  • Tour and Sell: Confidently sell memberships & personal training packages while presenting options to potential members.
  • Cleanliness and Maintenance: Assist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards.
  • Member Support: Assist members with account inquiries, concerns, and/or general inquiries. Will escalate questions or concerns in a timely and professional manner.
Requirements:
  • Age Requirement: Must be at least 18 years old
  • Communication Skills: Effective communication skills for phone calls and in-person customer engagement
  • Sales Confidence: Confidence to discuss and sell memberships and personal training packages
  • Training Commitment: Commitment to ongoing training and development
  • Customer Service Orientation: Customer service oriented with a passion for fitness and helping others
  • Multitasking Ability: Ability to stand for extended periods of time and multitask
Why Choose YouFit?
  • Employee Learning and Development: Our Learning and Organizational Development team is dedicated to employee learning and offers all of our team members the chance to enhance their skills by providing leadership, sales, and operational training.
  • Team-Centric Environment: We provide a dynamic workplace that encourages teamwork and collaboration.
  • Benefits and Perks: Various team events and competitions throughout the year, based on performance and morale.
  • Diversity and Inclusion: We value each individual for who they are and what they bring to the table.
Salary Information

The estimated salary for this role is approximately $ $$42,000 - $55,000 annually, depending on location and experience. This figure is based on national averages for similar positions in the United States.



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