Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Public Storage. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, ensuring their storage needs are met, and resolving any issues that may arise.
Key Responsibilities- Sales and Customer Service: You will be responsible for assessing customer storage needs, making suggestions, and selling packing and moving supplies. Your goal is to provide excellent customer service, ensuring customers feel valued and satisfied with our services.
- Unit Inspections: You will conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
- Cash Handling and Deposits: You will be responsible for auditing cash drawers and making bank deposits as part of the daily business.
- Payment Reminders and Collections: You will help keep customers current with payments and make reminder and collection calls when required.
- Physical Requirements: Ability to transport, lift, or move items weighing up to 35 pounds, walk in/around facilities spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
- Transportation: Valid driver's license and utilize own vehicle to travel between different work locations and/or while conducting other work-related business (mileage reimbursement available).
- Total Rewards Package: Full-time benefits include medical, dental, vision, 401k with match, paid time off, sick time, and flex spending. Company-paid life and accidental death insurance, and exclusive vendor discounts.
- Performance-Based Bonuses: Property Managers have the opportunity to earn performance-based bonuses.
- Mileage Reimbursement: Provided when traveling between properties or other work-related tasks.
- On-Site Housing: Available to employees at many locations (performance and tenure required for eligibility).
Public Storage is the self-storage industry leader and we are committed to providing an excellent work environment for our employees. We were recognized as A Great Place to Work by the Great Place to Work Institute and voted as having Best Career Growth, ranked in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
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