Billing/Scheduling Associate II

12 hours ago


St Louis, Missouri, United States Washington University in St. Louis Full time
Job Summary

We are seeking a highly organized and detail-oriented Billing/Scheduling Associate II to join our team at Washington University in St. Louis. As a key member of our medical office team, you will be responsible for scheduling and registering patients, obtaining insurance information, and providing exceptional customer service.

Key Responsibilities
  • Obtain and verify patient insurance information
  • Schedule and register patients over the phone or by email
  • Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
  • Provide patient scheduling services, including collecting demographics and insurance registration
  • Review and update patient schedules as needed
  • Call patients with appointment time reminders and obtain insurance information and referral forms
  • Process internal physician referrals for clinical care
  • Explain billing process to patients and answer incoming inquiries from patients and third-party payers
Requirements
  • High school diploma or equivalent
  • Three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Proficiency in Microsoft Office, including Excel and Word
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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