Bilingual Spanish Concierge Navigator

7 days ago


San Francisco, California, United States Alignment Healthcare Full time
Concierge Navigator Advocate Job Description

Alignment Healthcare is seeking a passionate and customer service-oriented remote concierge navigator advocate to join the member engagement team. As a concierge navigator advocate, you will provide outreach and support to ensure all our members have access to the care they deserve.

Key Responsibilities:
  • Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries.
  • Conduct member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe.
  • Collaborate with our partners to facilitate the member experience.
  • Identify members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate.
  • Meet and/or exceed individual and team goals, and for submitting activity reports in the format and frequency required.
Requirements:
  • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
  • Experience helping members navigate their Medicare Advantage benefits, including medical, prescription drug, and supplemental benefits.
  • Outbound call center experience, including welcome/onboarding, appointment scheduling, retention, sales, or other healthcare/health plan-related programs.
  • Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean.
What We Offer:
  • A competitive salary range of $41,600 - $52,000 annually.
  • A remote work environment with a flexible schedule.
  • The opportunity to work with a talented and passionate team dedicated to transforming healthcare for seniors.


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