Senior Care Transitions Supervisor

2 weeks ago

Burlington, North Carolina, United States Cone Health Full time

Overview:

The Senior Care Transitions Supervisor plays a crucial role in supporting departmental leadership in the daily operations of the Care Transitions team.

This role is primarily accountable for overseeing and coordinating the daily activities of the care transition team across designated locations, which includes responsibilities such as recruitment, quality assurance, onboarding, training, competency evaluations, daily task assignments, and achieving campus-specific outcomes.

Additionally, this position is tasked with recognizing and addressing obstacles to successful departmental results in partnership with departmental leadership.

The Senior Care Transitions Supervisor collaborates closely with the Director of Care Transitions and other healthcare team members to ensure that staff effectively meet patient-specific and age-related recovery care requirements, facilitating safe transitions from inpatient care.

The Team Lead is expected to actively engage in process enhancement initiatives throughout the care continuum.

Talent Pool:
Allied Health

Responsibilities:

Daily Operations:
Oversees assigned personnel.

Engages daily with designated campus/site to ensure all tasks are executed properly and promptly.

Maintains a visible presence in patient care settings, being accessible to staff at least 75% of the time to effectively assess departmental needs and employee performance.

Ensures staff visibility in patient care areas in accordance with departmental operational hours.

Recognizes the necessity for, and assumes, frontline staffing duties as needed, within the scope of the role and the Supervisor's qualifications.

In conjunction with departmental leadership, the supervisor is responsible for recruitment, orientation, conducting performance evaluations, and fostering professional growth among staff.

Organizes and implements orientation in line with departmental standards and provides ongoing follow-up with staff regarding their progress. Encourages professional development.

Departmental Outcomes:

Offers guidance to all members of the Care Transitions team concerning daily challenges and complex cases to identify barriers and formulate action plans.

Facilitates campus-based Quality Collaborative meetings alongside the Physician Advisor; identifies complex cases requiring leadership involvement and escalates them promptly; follows up with staff to ensure timely progress and outcomes.

Proactively identifies issues or opportunities for enhancement regarding medical staff documentation, patient adherence, resource utilization, care progression, length of stay, and readmissions; makes recommendations for action to the Department Director or leadership team as necessary.


Program Development:

Proactively identifies the need for new policies and procedures based on best practice recommendations and/or reinforces existing departmental and organizational policies; consistently presents this information, along with recommendations, to the leadership team.



People Management:
Consistently demonstrates respect for the contributions of all team members.

Collaborates with others to develop care transition processes that ensure quality, accessibility, and cost-effective outcomes for patients and families.

Employs problem-solving skills and techniques to reconcile differing viewpoints among healthcare team members to ensure that the wishes and needs of patients and families are acknowledged and respected.

Identifies and communicates ineffective practices/procedures and challenges underlying assumptions. Investigates the root cause of any issues, leading to sustainable solutions. Accepts responsibility for effective two-way communication using clear and organized oral and written techniques. Demonstrates self-awareness of non-verbal messages, ensuring consistency between verbal and non-verbal communication.

Regulatory Compliance:

Oversees quality improvement initiatives to ensure staff documentation is complete, accurate, and adheres to specified timeframes and guidelines set by regulatory bodies.

Maintains awareness of The Joint Commission (TJC), Centers for Medicare and Medicaid (CMS), and other relevant regulations; educates staff on compliance; ensures ongoing adherence; and informs departmental leadership of any compliance barriers.
Qualifications:

EDUCATION:

REQUIRED:
BSN (Bachelor of Science in Nursing)

OR
MSW (Master of Social Work) from a program accredited by the Council on Social Work Education

PREFERRED:
Master’s degree in a healthcare-related field

EXPERIENCE:

REQUIRED:

Three to five (3-5) years of recent case management or clinical social work experience in a healthcare or behavioral health environment.

(LCSW candidates must have a minimum of 2 years experience following full licensure)

PREFERRED:
Previous supervisory or management experience preferred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

REQUIRED:
Current RN (Registered Nurse) license in North Carolina or a Compact state

OR
LCSW (Licensed Clinical Social Worker) with a minimum of 2 years’ experience following full licensure

BLS (CPR)-American Red Cross or AHA Healthcare Provider- required for RNs and all Team Leads assigned to Cone Behavioral Health.

Not required for Clinical Social Work Team Leads except at Cone Behavioral Health.

Valid Driver's License - If driving a Cone Health vehicle, must have 5 years of driving experience and MVR must be approved by Risk Management.


PREFERRED:
Current case management certification of CCM or ACM preferred for RNs.

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