Senior Care Transitions Supervisor

1 week ago

Burlington, North Carolina, United States Cone Health Full time

Senior Care Transitions Supervisor

Overview

The Senior Care Transitions Supervisor plays a crucial role in supporting departmental leadership in the daily operations of the Care Transitions team.

This position is accountable for overseeing and coordinating the daily activities of the care transition team across designated facilities, which includes responsibilities such as recruitment, quality assurance, staff orientation, training, competency evaluations, daily task assignments, and achieving campus-specific outcomes.

Additionally, this role is instrumental in identifying and resolving obstacles to successful departmental results in partnership with departmental leadership.

The Senior Care Transitions Supervisor collaborates closely with the Director of Care Transitions and other healthcare team members to ensure that staff meet the individualized and age-appropriate recovery care requirements, facilitating safe transitions from inpatient care.

The Team Lead is expected to actively engage in process enhancement initiatives throughout the care continuum.

Talent Pool:
Allied Health

Responsibilities

Operational Management:
Oversees assigned personnel.

Maintains daily interactions with the assigned campus/site to ensure timely and appropriate completion of all activities.

Remains visible in patient care areas and accessible to staff at least 75% of the time to effectively assess departmental needs and employee performance.

Recognizes the necessity for and assumes frontline staffing duties as needed, adhering to the scope of responsibilities and the qualifications of the Senior Care Transitions Supervisor.

In collaboration with departmental leadership, this supervisor is responsible for hiring, onboarding, conducting performance evaluations, and fostering professional growth among staff.

Organizes and implements orientation in accordance with departmental standards and ensures regular follow-up with staff on their progress.



Departmental Outcomes:

Provides direction to all members of the Care Transitions team regarding daily challenges and complex cases to identify barriers and formulate action plans.

Facilitates campus-based Quality Collaborative meetings alongside the Physician Advisor; identifies complex cases requiring leadership intervention and escalates issues promptly; follows up with staff to ensure timely progression and outcomes.

Proactively identifies issues or opportunities for enhancement related to medical staff documentation, patient adherence, resource utilization, care progression, length of stay, and readmissions; makes recommendations for action to the Department Director or leadership team as appropriate.


Program Development:

Proactively identifies the need for new policies and procedures based on best practice recommendations and/or reinforces existing departmental and organizational policies; consistently presents this information, along with recommendations, to the leadership team.


People Management:
Consistently demonstrates respect for the contributions of all team members.

Collaborates with others to develop care transition processes that ensure quality, accessibility, and cost-effective outcomes for patients and families.

Utilizes problem-solving skills to reconcile differing perspectives among healthcare team members to ensure that the wishes and needs of patients and families are understood and respected.

Identifies and communicates ineffective practices and challenges underlying assumptions, seeking root causes of issues to develop enduring and sustainable solutions.

Accepts responsibility for effective two-way communication using clear and organized oral and written techniques.



Regulatory Compliance:

Supervises quality improvement initiatives to ensure staff documentation is complete, accurate, and adheres to specified timeframes and guidelines.

Maintains awareness of relevant regulations and educates staff on compliance; ensures ongoing adherence and alerts departmental leadership to any compliance barriers.


Qualifications

EDUCATION:
REQUIRED:
Bachelor of Science in Nursing (BSN)
OR
Master of Social Work (MSW) from an accredited program.

PREFERRED:
Master’s degree in a healthcare-related field.

EXPERIENCE:
REQUIRED:

Three to five (3-5) years of recent experience in case management or clinical social work within a healthcare or behavioral health setting.

(LCSW candidates must have a minimum of 2 years of experience following full licensure)


PREFERRED:
Previous supervisory or management experience is preferred.

LICENSURE/CERTIFICATION:
REQUIRED:
Current RN license in North Carolina or a Compact state
OR
LCSW with a minimum of 2 years of experience following full licensure.

BLS (CPR) certification is required for RNs and all Team Leads assigned to Cone Behavioral Health.

Not required for Clinical Social Work Team Leads except at Cone Behavioral Health.

Valid Driver's License - If driving a Cone Health vehicle, must have 5 years of driving experience and MVR must be approved by Risk Management.


PREFERRED:
Current case management certification (CCM or ACM) is preferred for RNs.

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