Program Manager: Delivering Exceptional Executive Education Experiences
3 weeks ago
We are seeking a highly skilled and experienced Program Manager to join our team at Kenan-Flagler Business School Executive Education, LLC. As a key member of our program and operations team, you will be responsible for delivering exceptional executive education experiences to our clients and participants.
Key Responsibilities- Program Delivery Management: Manage multiple programs being delivered consecutively using strong project management skills, ensuring timely and high-quality delivery.
- Client and Participant Management: Establish and maintain excellent, professional working relationships with clients and program participants, providing exceptional customer service and ensuring a seamless experience.
- Collaboration and Communication: Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming, and communicate effectively with program faculty and Portfolio Directors to drive the planning process.
- Operations and Logistics: Coordinate with service providers to ensure program operations run smoothly and efficiently, manage accounts payables and receivables, and track program expenses to stay within an established budget.
- Program Materials and Website Development: Prepare and provide participants with high-quality program materials in formats consistent with Kenan-Flagler and UNC brand standards, and develop program websites for use in distributing program information.
- Process Improvement: Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery.
- Strong Customer Service Orientation: Provide exceptional customer service and ensure a seamless experience for clients and program participants.
- Project Management and Organizational Skills: Manage multiple programs being delivered consecutively using strong project management skills, ensuring timely and high-quality delivery.
- Communication and Collaboration Skills: Communicate effectively with program faculty and Portfolio Directors to drive the planning process, and collaborate with the internal program and operations team to meet deadlines.
- Technical Skills: Strong command of Microsoft Word, Excel, and PowerPoint, and experience in event management, corporate customer service, virtual learning platforms, and training and development.
- Education and Experience: Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area.
Kenan-Flagler Business School Executive Education, LLC is an internationally recognized leader in the field of executive education, partnering with clients to transform leaders and their organizations to the benefit of society. We offer a generous benefits package, including group health, dental and vision coverage, 401(k) matching plan, life insurance, paid holidays and time-off, as well as group and individual incentive compensation plans.
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