Retail Operations Supervisor
2 weeks ago
Introduction
Barnes & Noble Education, Inc. serves as a retail partner for numerous colleges and universities across the nation. We provide a unique retail atmosphere dedicated to delivering essential educational materials, tools, and merchandise within a vibrant retail setting on higher education campuses. Our teams engage directly with a diverse customer base, including students, faculty, administration, alumni, and the general public, to offer exceptional customer service while facilitating the sale or rental of books, general merchandise, and a variety of products and services tailored for the academic community.
Overview
We are in search of a resourceful, driven, and adaptable individual to join our team as a Retail Operations Supervisor. The ideal candidate will possess a solid understanding of department and store operations, ensuring exemplary customer service is delivered to both the academic and co-curricular communities. You will be responsible for maintaining your designated area, ensuring it is well-merchandised and operationally efficient.
Responsibilities
As a Retail Operations Supervisor, you will collaborate with the management team to support all store operations and departments. Your responsibilities will include:
- Overseeing one or more departments within the store or specific operational functions.
- Acting as the Manager-on-Duty, maintaining a comprehensive understanding of all store departments to provide daily support, direction, and guidance to customers and team members.
- Utilizing analytical skills and knowledge of the campus environment to effectively manage daily operations and make informed decisions.
- Assigning tasks and providing focused direction to team members to ensure the successful execution of multiple projects.
- Maintaining a visible presence on the sales floor to greet customers, address inquiries, and assist with purchases of textbooks, merchandise, or services as needed.
- Ensuring an appealing sales floor by organizing, cleaning, and arranging products or spaces within the store.
- Assisting with processing sales transactions involving cash, credit, or financial aid payments as necessary.
- Availability to work a minimum of 30 hours per week year-round, with schedules that may vary to meet store needs.
Physical Demands
The role requires:
- Frequent movement throughout the store to access various departments and products.
- The ability to remain stationary for extended periods.
- Frequent lifting and occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations
Our stores adhere to all applicable federal, state, and local guidelines regarding social distancing and sanitization. Compliance with individual campus requirements may necessitate confirmation of vaccination, and the use of face masks may be expected or required.
Qualifications
The ideal candidate will possess:
- A minimum of 2 years of experience in a retail environment as a manager or buyer, or be a graduate of the Best Seller Program.
- A high school diploma or GED.
- Outstanding customer service skills to effectively match customers with products that meet their needs.
- Basic reading, writing, and accounting skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- The flexibility to work evenings, weekends, and holidays as required.
EEO Statement
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Job Locations _US-NC-CHAPEL HILL_
ID _ _
Category _Retail Management_
Position Type _Regular FT_
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