Senior Security Services Manager

7 days ago

Bellevue, Washington, United States Securitas Inc. Full time
Job Summary

The Regional Senior Security Manager assumes a multifaceted role responsible for the seamless management of security operations and related functions within the client's footprint. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Key Responsibilities
  • Core Values and Client Relations
    • Exemplify Securitas' Core Values.
    • Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
  • Service Quality and Compliance
    • Continuously assess service quality and proactively address issues.
    • Develop and implement training programs and ensure compliance with regulations.
    • Establish and maintain performance metrics and KPIs.
  • Global Coordination and Networking
    • Collaborate with the Global Program Director (GPD) to align with global security objectives and initiatives.
    • Identify and utilize networking opportunities for standardizing processes and service delivery.
  • Staff Development and Management
    • Oversee staff development, provide feedback and coaching.
    • Ensure proper scheduling, staffing, and cost efficiencies.
    • Administer resolutions to issues and discipline as needed.
  • Operational and Financial Oversight
    • Manage invoice and payment processes, including expenditures.
    • Collaborate on policy and procedure management.
    • Monitor client credits and adjust as necessary.
  • Communication and Coordination
    • Maintain ongoing communication with all stakeholders.
    • Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
    • Perform any additional duties as assigned by the Global Program Director.
Requirements
  • Bachelor's degree and a minimum of 5 years of experience in security industry-related fields or business management.
  • Must have 10+ years' experience of direct supervisory or management experience.
  • A Certified Protection Professional (CPP) or Physical Security Professional (PSP) designation is desirable. Additional relevant experience can be substituted for the required education.
Key Competencies
  • Strong security and business management experience.
  • In-depth knowledge of security operations and procedures.
  • Excellent planning and organizational skills.
  • Strong financial experience.
  • Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
  • Budget planning and forecasting experience.
  • Capacity to maintain composure and professionalism in unusual circumstances.
  • Adaptability to rapidly changing environments or assignments.
  • Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
  • Strong team collaboration and client-centric mindset.

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