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Admissions CRM Manager
2 months ago
We are seeking a highly skilled Admissions CRM Manager to join our team at the University of Massachusetts Medical School. The successful candidate will be responsible for administering our CRM system, Slate by Technolutions, and providing support to admissions staff.
Key Responsibilities- Oversee the administration of Slate, including data imports and exports, process automation, and regular file transfers between Slate, PeopleSoft, and centralized application services (CAS).
- Design, test, and analyze standard, customized, and ad-hoc management reports to support emerging initiatives at all phases of admissions funnels.
- Create and implement queries and processes to enable professional and operations staff to perform their daily responsibilities efficiently and accurately.
- Support daily functions and processes for 6,000+ applications, including student record maintenance.
- Oversee all data operational activities, including implementation, processes, trainings, and procedures of Slate.
- Ensure data related to prospective students is collected, entered, and maintained in a manner that effectively supports student relationship management and increases applicant yield.
- Assist in mining relevant data from Slate for use in data-driven decision making.
- Serve as the functional manager of Slate, liaising with internal and external CRM support providers, including admissions departments, University I.T., and Technolutions.
- Lead and leverage the expertise of admissions staff and technology partners to ensure applicant information at all stages of enrollment funnel is captured and managed strategically and in support of meeting enrollment goals.
- Bachelor's degree in a related field required; Master's degree preferred.
- Minimum of 3 years of experience in higher education or a comparable field.
- Experience with development and management of Slate; experience with the import and export of data preferred.
- Excellent technical, interpersonal, communication, organization, and time management skills.
- Ability to work efficiently and calmly in a detailed-oriented manner and deadline-driven environment.
- Demonstrated skills in prioritizing assignments to complete work in a timely fashion and ability to anticipate and plan for cyclical activities.
- Demonstrated knowledge of web development languages HTML and CSS; experience with additional technical languages such as JavaScript, SQL, and XML preferred.
- Data management, including security and integrity, experience.
- Demonstrated ability to work independently and as part of a team.
- Demonstrated ability to work with diverse groups and populations.
