Host and Guest Service Representative

1 month ago

Atlanta, Georgia, United States Margaritaville Restaurants Full time
About the Role

Margaritaville Restaurants is seeking a skilled and friendly Host to join our team. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Greets guests in a positive and professional manner, ensuring a warm welcome to our restaurant.
  • Provides information and conversation while guests are waiting and seated, creating a relaxed and enjoyable atmosphere.
  • Introduces guests to their server, ensuring a smooth and efficient dining experience.
  • Accommodates guests with special requests, demonstrating a commitment to exceptional customer service.
  • Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
  • Quotes accurate wait times, distributes paging devices (if applicable), and maintains time-efficient lists.
  • Directs guests to proper holding/waiting areas, ensuring a seamless flow of traffic.
  • Coordinates orderly movement of guests within the food service area with utilization of a table management system.
  • Knows table numbers, seating floor plans, and server/busser assignments.
  • Communicates effectively with all guests, co-workers, and management.
  • Maintains organization of the host stand and keeps supplies stocked.
  • Answers telephone calls and related questions.
  • Maintains cleanliness around the front facade of the building and guest restrooms, keeping the venue clean and free of litter at all times.
  • Monitors and stocks restroom supplies.
  • Assists management in training new staff members within their department when applicable.
  • Completes all opening, running, and closing duties as assigned.
  • Maintains a high level of knowledge regarding the company's products and happenings, and communicates properly to guests, establishing rapport with all guests through name recognition.
  • Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Adheres to responsible alcohol service established by company policy.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.
Requirements
  • One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.
Physical Requirements
  • Must be able to work in a fast-paced, high-energy, and physically demanding environment.
  • Must be able to spend 100% of working time standing, walking, and reaching.
  • Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Feeling or grasping objects of different size and shape.
  • Maintaining body equilibrium to prevent falling while walking, standing, or crouching in narrow, slippery, or erratically moving surfaces.
  • Will be required to use physical capabilities, including climbing and ascending or descending ladders, stairs, and ramps.
  • Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
  • Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location (primarily English).
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Work Environment
  • Exposed to weather conditions and prevalent temperature changes.
  • Subject to moderate to high ambient noise levels.
  • Frequently required to function in narrow aisles or passageways.
  • Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping, and tripping.
  • Frequently required to wash hands and/or wear gloves.
Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
  • Expressing or exchanging ideas or instructions by the spoken word.
Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

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