ATM/Check Balancing Representative I

4 weeks ago

New York, New York, United States Municipal Credit Union Full time
About Municipal Credit Union

Municipal Credit Union is a leading financial institution dedicated to providing exceptional services to its members. With a rich history spanning over 100 years, we have established a strong reputation for delivering affordable financial products and convenient services to our members.

Our mission is to connect our members and communities with an exceptional financial future. We strive to create a welcoming and fulfilling environment for all people to call home.

Job Summary

We are seeking a highly skilled ATM/Check Balancing Representative I to join our team. The successful candidate will be responsible for assisting in the daily operations of the department, focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors.

Key Responsibilities
  • Process and verify all incoming ATM check deposits via Image Center on a daily basis.
  • Ensure all ATM checks received from Brinks are accounted for on a daily basis.
  • Prepare unmatched ATM check items in Image Center for scanning on a daily basis.
  • Prepare End of Day ATM check deposit recap on a daily basis.
  • Maintain manual and electronic transaction records and files.
  • Respond to member inquiries or refer to appropriate service area in a timely manner.
  • Participate in assigned meetings, events, and training as required.
  • Research and resolve any member disputes related to ATM check deposits in a timely manner.
  • Assist other units and departments with processing as requested by management.
Requirements
  • College degree or equivalent work experience.
  • Minimum two years of relevant work experience with a financial institution.
  • Working knowledge of ATMs and ATM-related operations and products.
  • Working knowledge of retail banking practices, rules, and regulations.
  • Experience in project management preferred.
  • Valid Driver's License.
Competencies
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong multitasking and time-management skills, with the ability to prioritize.
  • Highly ethical.
Why You'll Be a Good Fit

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results, and continuously challenge ourselves to be better than yesterday.

To be a great fit, you'll bring the following:

  • You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
  • You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
  • You'll act professionally and positively. Build trust, be upfront, and communicate thoroughly.
  • You'll work to achieve common goals as part of ONE TEAM.
  • You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
  • You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported, and valued.
What We Can Offer You

Competitive compensation, medical and dental benefits.

401K with employer contribution.

Flexible paid time off.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.

Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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