Patient Access Manager, Stravitz-Sanyal Institute for Liver Disease

4 weeks ago

Richmond, Virginia, United States Commonwealth of Virginia Full time
Job Summary:

The Patient Access Manager serves as the operational manager responsible for the daily administration of multiple components of patient access for the Stravitz-Sanyal Institute for Liver and Metabolic Disease (SSLI) services. This role ensures that clinical access activities are carried out in accordance with SSLI objectives and collaborates with other institutes within VCU, VCU Health, or outside groups such as community-based organizations. The Patient Access Manager provides support to the SSLI Clinical and Research Divisions and works in coordination with the VCU Health Division of Gastroenterology, Hepatology, and Nutrition. In consultation with senior clinical and research leadership, they develop processes and implement new programs for patient access to clinical services.

Key Responsibilities:

- Facilitate the implementation of all hepatology scheduling pathways for patients accessing outpatient clinical services across all standard of care and clinical research settings.
- Ensure patient access and hepatology scheduling pathways are aligned with SSLI care pathways.
- Collaborate with all departments and team members involved in outpatient clinical service access to ensure appropriate and timely patient access in accordance with SSLI care pathways.
- Provide oversight and management of clinic schedules and calendars for clinical providers.
- Maintain a strong collaborative relationship with VCU and VCU Health members, international site partners, directors, and program coordinators.
- Serve as the patient access subject matter expert for hepatology outpatient clinical services.
- Supervise and coordinate work of any designated employees.

Requirements:

- Ability to advise interdisciplinary teams in area of expertise.
- Demonstrate excellent oral and written communication in daily interactions.
- Proven ability to clearly articulate specific information in regards to patient access and clinical operations.
- Ability to advise teams on the implementation and modification of technological components of scheduling pathways for access to clinical services.
- Ability to collect, analyze, and interpret information for leadership.
- Ability to oversee team training and access to E-HR in regards to scheduling pathways.
- Exemplify the organization's educational mission, strategic aims, and programs.
- Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications:

- Previous experience working in the field of Hepatology.
- Deep knowledge of the operations and maintenance of the VCU Health e-HR (EPIC) in regards to patient access, provider clinic schedules, and clinic operational templates.
- 10-15 years of relevant professional experience with patient access in outpatient clinical services.

Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

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