Operations Director

6 days ago

Eielson Air Force Base, Alaska, United States Mayroad Full time
Job Summary

Mayroad is seeking an experienced Operations Director to lead our property management portfolio. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our multi-family properties, ensuring the long-term health and financial performance of our assets.

Key Responsibilities
  • Oversee all aspects of property operations, including maintenance, leasing, and resident management.
  • Lead and manage a team of property management professionals, providing guidance and support to ensure the success of our operations.
  • Develop and maintain strong relationships with local stakeholders, including military partners, vendors, and owners.
  • Conduct thorough monthly reviews of operating statements, identifying variances and providing input for reconciliation.
  • Lead the development of the installation's property management annual operating budget and provide inputs to the consolidated budget.
  • Support the VP of Property Operations in preparing for timely submission of quarterly property operations performance incentive fees.
  • Responsible for overall vendor management, sourcing vendors, and developing and issuing Requests for Proposals (RFPs).
  • Collaborate with the VP to support initiatives and share best practices.
Requirements
  • Bachelor's degree in Real Estate or a related field or relative industry credentialing.
  • 5+ years of experience in managing a multi-site conventional, affordable, or military property management portfolio, with increasing levels of responsibility.
  • 3+ years of supervisory experience of a high-level performance team in a property management or hospitality role.
Knowledge, Skills & Abilities
  • Fully understands organizational resources, priorities, needs, and policies.
  • Able to collaborate and foster strong partnerships with internal and external stakeholders, enhance the customer experience, and deliver on financial performance.
  • Demonstrable business sophistication and financial aptitude necessary to lead installation-level operational functions while simultaneously developing long-term strategy, knowledge of full life cycle budget planning.
  • Analytical mindset with the ability to analyze and interpret data to make informed, data-driven decisions; experience using supportive analytical applications.
Work Environment

The Operations Director will work in an office setting with travel comprising up to 25-40 percent of duties, depending on assigned installation(s). Must be able to work from home with minimal distractions from outside sources. When visiting onsite locations, particularly construction/renovation sites, may require the use of Personal Protective Equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to travel regularly. No heavy lifting is expected. However, travel requirements may require exertion of up to 25 lbs. of force.

Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges are helpful for normal conversations, receiving ordinary information, and preparing or inspecting documents.

Management of stress associated with leading at a corporate level, meeting and reporting deadlines, accountability, and accuracy.

Travel

Approximately 25-40 percent, depending on assigned installation(s).

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