Client Services Manager

4 weeks ago


New Bedford, Massachusetts, United States LogixHealth Full time
Job Summary

We are seeking a highly skilled Client Services Manager to join our team at LogixHealth. As a key member of our client-facing team, you will be responsible for ensuring client satisfaction within the healthcare revenue cycle process.

Key Responsibilities
  • Manage a book of hospital and physician clients, with varying service lines and individual client needs
  • Run regular and ad hoc meetings with clients to discuss their needs and concerns
  • Create client deliverables, including ad hoc reports and other summarizations
  • Learn client preferences and proactively anticipate future needs
  • Monitor services provided for client, including daily performance and financials
  • Troubleshoot client issues using root cause analyses
  • Analyze data reports, dashboards, and other key metrics related to client
  • Collaborate with internal departments to ensure open communication and effective service delivery
  • Proactively anticipate upcoming concerns/events in a client's lifecycle and work with assigned clients to prevent/mitigate potential issues
  • Develop and maintain an understanding of best practices to use in coaching our clients to success
Requirements
  • Bachelor's degree or equivalent combination of education and experience required
  • Two years related experience in the healthcare industry in a client-facing role required
  • Intermediate to advanced Excel skills, including pivot tables and advanced formulas
  • Ability to communicate effectively verbally and in writing with clients, management, and employees
  • Ability to run meetings by confidently communicating information, listening, and learning from client needs
  • Ability to learn and communicate complex healthcare industry-related topics for clients
What We Offer

At LogixHealth, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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