Client Services Manager
4 weeks ago
We are seeking a highly skilled Client Services Manager to join our team at LogixHealth. As a key member of our client-facing team, you will be responsible for ensuring client satisfaction within the healthcare revenue cycle process.
Key Responsibilities- Manage a book of hospital and physician clients, with varying service lines and individual client needs
- Run regular and ad hoc meetings with clients to discuss their needs and concerns
- Create client deliverables, including ad hoc reports and other summarizations
- Learn client preferences and proactively anticipate future needs
- Monitor services provided for client, including daily performance and financials
- Troubleshoot client issues using root cause analyses
- Analyze data reports, dashboards, and other key metrics related to client
- Collaborate with internal departments to ensure open communication and effective service delivery
- Proactively anticipate upcoming concerns/events in a client's lifecycle and work with assigned clients to prevent/mitigate potential issues
- Develop and maintain an understanding of best practices to use in coaching our clients to success
- Bachelor's degree or equivalent combination of education and experience required
- Two years related experience in the healthcare industry in a client-facing role required
- Intermediate to advanced Excel skills, including pivot tables and advanced formulas
- Ability to communicate effectively verbally and in writing with clients, management, and employees
- Ability to run meetings by confidently communicating information, listening, and learning from client needs
- Ability to learn and communicate complex healthcare industry-related topics for clients
At LogixHealth, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity.
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