Claims Representative

1 week ago

Indianapolis, Indiana, United States Auto-Owners Insurance Full time
Job Summary

A challenging and rewarding career awaits at Auto-Owners Insurance as a Field Claims Representative. This role involves handling insurance claims in the field under general supervision, including investigation, evaluation, and claim resolution. The ideal candidate will possess mastery of claims handling skills and have the ability to resolve complex issues.

Key Responsibilities
  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
  • Work toward the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail, and on-site investigations
Requirements
  • Bachelor's degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver's license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage
Benefits

Auto-Owners Insurance offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, we also provide generous paid time off, including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.

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