Hotel Front Desk Representative

1 week ago


Westminster, Colorado, United States DoubleTree by Hilton Hotel Denver - Westminster Full time
Hotel Front Desk Job Description

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at DoubleTree by Hilton Hotel Denver - Westminster. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and maintaining a positive and welcoming environment for our guests.

Key Responsibilities:
  • Financial Record Keeping: Verify, audit, and reconcile all financial records, including room charges, cash drawer activity, credit card transactions, and final bill preparation.
  • Customer Service: Provide excellent customer service to our guests, ensuring their stay is pleasant and memorable.
  • Reporting and Analysis: Produce and distribute daily, weekly, and monthly reports to hotel management and department heads.
  • Front Desk Operations: Delegate housekeeping, security, and service requests, respond to guest inquiries, and resolve guest complaints.
Requirements:
  • Flexible Overnight Hours: Ability to work flexible overnight hours, including weekends and holidays.
  • Computer Proficiency: Proficiency in accounting or reservation software, with experience preferred.
  • Education: High school diploma or equivalent required, some college desired.
  • Communication Skills: Excellent communication and customer service skills required.


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