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Hotel Front Desk Representative

2 months ago

Westminster, Colorado, United States DoubleTree by Hilton Hotel Denver - Westminster Full time

We are seeking a skilled Night Auditor to join our team at DoubleTree by Hilton Hotel Denver - Westminster. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records.

Responsibilities:

  • Perform additional bookkeeping, administrative, and accounting procedures as required.
  • Verify, audit, and reconcile all financial records, including room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages.
  • Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager.
  • Delegate housekeeping, security, and service requests, respond to guest inquiries, and resolve guest complaints.
  • Process reservations and check-ins, and perform other front desk agent duties as required.

Qualifications:

  • Flexible overnight hours are required.
  • Computer proficiency is required; experience with accounting or reservation software is preferred.
  • Diploma or equivalent from high school is required; some college is desired.
  • Great communication and excellent customer service skills are required.
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.