Front Desk Agent

5 days ago

Westminster, Colorado, United States Sunridge Hotel Group Full time
Courtyard by Marriott - Westminster CO

Westminster, CO, USA

Hourly

Other

*Paid Time Off, Health, Dental, Vision, 401k, Marriott Discounts Worldwide*

Job Summary:

Accommodate guests of the hotel by performing the following duties:

  • Greet, register, and assign rooms to guests
  • Handle confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deal with guest requests and complaints
  • Answer and route calls as appropriate; take guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks
  • Answer inquiries pertaining to hotel services, registration of guests, and travel directions
  • Assist with sales and marketing efforts as directed by the General Manager
  • Offer and properly handle requests for wake-up calls
  • Record pertinent guest information in the pass on log
  • May assist in replenishing continental breakfast as needed and keep the area clean
  • Maintain the front desk, lobby, and common areas are clean and organized
  • Perform laundry functions as directed
  • All other duties as assigned
Key Competencies:
  • Problem Solving - Identify and resolve problems in a timely manner
  • Customer Service - Respond promptly to customer needs
  • Team Work - Contribute to building a positive team spirit
  • Diversity - Show respect and sensitivity for cultural differences
  • Organizational Support - Follow policies and procedures
  • Adaptability - Deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Be consistently at work and on time
  • Dependability - Follow instructions and respond to management direction
  • Initiative - Ask for and offer help when needed
  • Planning/Organizing - Prioritize and plan work activities
  • Professionalism - Treat others with respect and consideration
  • Quality - Demonstrate accuracy and thoroughness
  • Quantity - Meet productivity standards
  • Safety and Security - Observe safety and security procedures
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Some computer skills needed.

Certificates and Licenses: No certifications needed.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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