Front Desk Representative

1 week ago

Westminster, Colorado, United States HEI Hotels and Resorts Full time
About Us

We are a leading hospitality company, committed to delivering exceptional guest experiences. Our hotel, The Westin Westminster, is strategically located near Denver and Boulder, offering easy access to the 16th Street Mall and Pearl Street Mall.

Our vision is to be the premier employer in the hospitality sector between Denver and Boulder. We strive to create a work environment that is inclusive, diverse, and supportive of our associates' growth and development.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience.

Responsibilities
  • Greet guests with a warm and welcoming smile, and provide assistance with arrival and departure from the hotel.
  • Use a positive and clear speaking voice, listen to and understand guests' requests, and respond with appropriate action.
  • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details such as room rate and number of guests.
  • Promote our hotel's brand and marketing programs, and make recommendations to guests based on their preferences.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, and handle cash, make change, and balance the house bank.
  • Post charges to guest rooms and house accounts using the computer, and respond to guest inquiries and resolve any issues that may arise.
  • Close guest accounts at time of check-out, and ensure that all necessary information is collected and processed.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
Requirements
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred, but not required.
  • Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy.
  • Ability to stand and move throughout the front office, and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Benefits

We offer a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, and a 401(k) savings plan with matching funds. We also provide pet insurance, and discounts through our 'YouDecide' and Hotel Room Discount programs.

Our company is committed to providing a work environment that is inclusive, diverse, and supportive of our associates' growth and development. We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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