Restaurant Success Manager

4 weeks ago


New York, New York, United States TOAST, LLC Full time

About the Role

We are seeking a highly skilled Restaurant Success Manager to join our team at TOAST, LLC. As a Restaurant Success Manager, you will serve as the primary point of contact for our restaurant clients, providing exceptional customer service and support to drive business growth and success.

Key Responsibilities

  • Build and maintain strong relationships with restaurant clients, understanding their goals and priorities to provide tailored solutions and support.
  • Drive activation and adoption of our restaurant platform, leveraging internal tools and customer marketing strategies to maximize revenue growth.
  • Partner with internal leadership teams to resolve customer escalations, provide regular feedback, and facilitate customer references and referrals.
  • Leverage your expertise in our restaurant platform to facilitate customer demos and ensure clients are getting the most out of their experience.

Requirements

  • 6+ years of account management experience, with a focus on mid-market or enterprise customer management.
  • Strong leadership, teamwork, and cross-departmental collaboration skills.
  • Excellent communication and presentation skills, with the ability to meet expectations of corporate teams and C-suite executives.
  • Success operating independently and navigating competing priorities in a constantly changing environment.

What We Offer

  • Unlimited vacation time.
  • Sabbatical opportunity after five years.
  • Professional development reimbursement program.
  • Commitment to employee wellness through resources such as a quarterly wellness stipend.
  • Various peer and company recognition programs.
  • 401(k) and matching.
  • Medical, dental, and vision coverage.
  • Mental health benefits.
  • Subsidized backup childcare.


  • New York, New York, United States Boqueria Restaurant Full time

    General Manager - Boqueria RestaurantWe are seeking an exceptional General Manager to lead our team at Boqueria Restaurant. As a natural leader with a coach's mentality, you will be responsible for providing exceptional hospitality to our guests and staff. Your attention to detail and ability to think like an owner will be essential in driving our...


  • New York, New York, United States TOAST, LLC Full time

    Job SummaryToast, LLC is seeking a highly skilled Restaurant Success Manager to join our team. As a key member of our sales organization, you will be responsible for driving customer growth and retention through consultative engagement and product recommendation.Key ResponsibilitiesBuild and maintain strong relationships with customers, including Toast...


  • New York, New York, United States Hillstone Restaurant Group Full time

    Job OverviewHillstone Restaurant Group is seeking a motivated and detail-oriented individual to join our team as a Restaurant Management Intern. This internship is designed for rising seniors with a serious interest in pursuing a career in restaurant management or culinary management.As a Restaurant Management Intern, you will be exposed to the business in...


  • New York, New York, United States Boqueria Restaurant Full time

    General Manager Opportunity at Boqueria RestaurantWe're seeking a dynamic General Manager to lead our hospitality team at Boqueria Restaurant. As a seasoned leader, you'll be responsible for delivering exceptional guest experiences and driving business growth.Key Responsibilities:Lead a high-performing team to provide outstanding service and...


  • New York, New York, United States Success Academy Full time

    At Success Academy, we're passionate about providing a world-class education to students in New York City. We're seeking a dedicated Teacher who shares our commitment to academic excellence and student success.About the Role:This is an exciting opportunity to join our team of talented educators and make a meaningful impact in the lives of our students. As a...


  • New York, New York, United States Restaurant Associates Full time

    Job Title: Regional Director of Operations, Restaurant ServicesRestaurant Associates is seeking a highly skilled Regional Director of Operations to join our team. As a key member of our leadership team, you will play a pivotal role in driving the success of our Restaurant Services division.Job SummaryThe Regional Director of Operations will be responsible...


  • New York, New York, United States Citizens Of Full time

    About Citizens OfCitizens Of is a rapidly growing breakfast restaurant brand with a proven track record of success.About the RoleThe General Manager will lead in a high-growth opportunity to coach and develop a team of restaurant professionals using tools and brand standards.Key ResponsibilitiesPlan and direct all restaurant activitiesFull P&L...


  • New York, New York, United States Corecruitment Full time

    About This RoleWe are seeking a dedicated and experienced Restaurant Operations Manager to join our esteemed client, a prominent French restaurant in New York. As a Restaurant Operations Manager, you will assist in overseeing daily restaurant operations to ensure exceptional guest experiences.Key ResponsibilitiesAssist in managing restaurant staff and...


  • New York, New York, United States A-MAN Full time

    Restaurant Manager Job DescriptionAman New York is seeking a highly skilled and experienced Restaurant Manager to oversee the operations of ARVA Italian Restaurant. The successful candidate will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and leading a team of dedicated professionals.Key...


  • New York, New York, United States Rackson Restaurants Full time

    strongRestaurant General Manager Role:/strongbrbrTo excel as a Restaurant General Manager at Rackson Restaurants, you will be responsible for leading restaurant teams in living the Rackson values, driving sales growth, and ensuring employee and guest satisfaction. Your focus will be on developing a people-centric culture that delivers excellent guest service...


  • New York, New York, United States CAVA Full time

    Restaurant Operations ManagerWe're seeking a skilled Restaurant Operations Manager to oversee the daily operations of our restaurants. As a key member of our team, you'll be responsible for ensuring seamless service, managing inventory, and leading a high-performing team.Key Responsibilities:Oversee restaurant operations, including customer service,...


  • New York, New York, United States Citizens Of Full time

    About CitizensCitizens is a rapidly growing breakfast and specialty coffee brand with a proven track record of success. Our brand is poised for strategic national expansion, offering tremendous opportunities for growth and development in our management team.We offer a best-in-class compensation package and perks, and our daytime-only operating hours ensure...


  • New York, New York, United States Checkmate Services Full time

    Customer Success ManagerWe are seeking a visionary Customer Success Manager to lead the establishment and growth of our Customer Success department in the restaurant arena.This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes.The ideal candidate will have a strong background...


  • New York, New York, United States Eataly North America Full time

    Restaurant Assistant General ManagerEataly North America is seeking a highly skilled and experienced Restaurant Assistant General Manager to join our team. As a key member of our restaurant operations team, you will be responsible for overseeing the day-to-day operations of our restaurants, working to maximize profitability while upholding our company's...


  • New York, New York, United States Little Hen Full time

    Job OverviewWe are seeking a highly skilled Restaurant Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, managing employee performance, and achieving financial goals.Key Responsibilities:Manage restaurant operations, including inventory management,...


  • New York, New York, United States Bareburger Full time

    Bareburger is a dynamic and innovative food company that is changing the way people think about burgers. As a Restaurant Operations Manager, you will play a key role in driving our mission forward by bringing our customers the best possible experience.Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team....


  • New York, New York, United States PERSONE NYC Full time

    Restaurant Operations Manager**Job Summary:**We are seeking a highly skilled Restaurant Operations Manager to join our team at PERSONE NYC. As a key member of our management team, you will be responsible for overseeing the daily operations of our flagship restaurant, ensuring high standards of food quality, service, and customer satisfaction.**Key...


  • New York, New York, United States Panda Restaurant Group Full time

    Restaurant Service and Kitchen TeamWe're seeking friendly and helpful team members to provide great customer service and cook delicious food for our guests.Key Responsibilities:As a Service Team Associate, you'll create a warm environment for our guests and provide exceptional service.As a Kitchen Team Associate, you'll cook food while maintaining the...


  • New York, New York, United States Restaurant Associates Full time

    Job SummaryRestaurant Associates, a leading provider of dining and event catering, is seeking a highly skilled Sous Chef to join our premier dining establishment, Genesis House. As a Senior Sous Chef, you will play a vital role in ensuring the success of our culinary operations.ResponsibilitiesAssist in coordinating and participating in the preparation and...


  • New Hyde Park, New York, United States The Restaurant Zone Full time

    Job DescriptionRestaurantZone is seeking an experienced Restaurant Manager for a renowned Italian concept in New Hyde Park, NY. This person will be hands-on, present on the floor, and incentivize customer service to its highest standard. The ideal candidate will have proven full-service restaurant leadership experience, preferably in fine dining, and a...