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Event Security Officer

2 months ago

Worcester, Massachusetts, United States ASM Global Full time

POSITION SUMMARY

This role is essential for maintaining order and safety within the venue. Responsibilities include managing crowds, conducting security checks, monitoring access points, responding to emergencies, and ensuring compliance with venue regulations.

POSITION RESPONSIBILITIES

+ Conduct thorough bag inspections to prevent prohibited items from entering the venue.

+ Perform security screenings using methods such as pat-downs and metal detection.

+ Verify that all patrons possess valid identification or tickets for entry.

+ Monitor access to restricted areas to ensure public safety.

+ Engage with guests, fellow staff, and management to provide assistance and direction.

+ Aid in seating arrangements and provide directional guidance as necessary.

+ Adhere to emergency protocols for various situations, including medical emergencies, fire incidents, and evacuations.

+ Observe and report any unsafe conditions to maintain a secure environment.

+ Address customer complaints and manage situations involving disruptive patrons in accordance with venue policies.

+ Work autonomously, assessing situations for prompt action within established guidelines.

+ Prepare written reports as needed for incidents or observations.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

A high school diploma or GED is required.

SKILLS AND ABILITIES

+ Capability to operate with minimal oversight.

+ Excellent customer service skills.

+ Strong written, verbal, and interpersonal communication skills; ability to interact effectively with all staff levels, including management.

+ Professional demeanor, appearance, and work ethic.

+ Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays as required.

+ Proficiency in reading, writing, and speaking English.

+ Must be at least 18 years of age.

PHYSICAL DEMANDS

This position requires significant standing, walking, climbing, and bending. Work will be conducted in both indoor and outdoor environments, and the role may involve exposure to challenging conditions, including interactions with difficult individuals.

NOTE

The responsibilities outlined above are subject to change based on reasonable accommodations or other factors. This document does not imply that these are the only duties required of the employee in this position.