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Customer Service Representative

2 months ago

Lexington, Kentucky, United States MAP Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MAP Automotive Group.

Key Responsibilities
  • Customer Interaction: Provide exceptional customer service, greet customers in a professional and courteous manner, and answer phone calls in a polite and courteous manner.
  • Sales and Service: Ask for the sale, attempt to schedule customers for an estimate, and achieve a closing ratio of 75% (minimum).
  • Repair Process: Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair.
  • Customer Education: Educate customers on CARSTAR's CSI/NPS survey, including customer service, quality of repair, and on-time delivery.
  • Administrative Tasks: Schedule on-record appraisal and delivery appointments, update and maintain the store scheduler, collect and record payment for completed repairs, and file repair order paperwork accurately.
Requirements
  • Experience: 2+ years of customer service experience required, preferably in a retail setting.
  • Education: HS diploma or GED equivalent required; college degree preferred.
  • Skills: Excellent customer service, communication, and negotiation skills, with the ability to relate well to a diverse customer base.

What We Offer: A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.