Field Services Technician

1 week ago


St Louis, Missouri, United States DAS Health Full time
Job Description

We are seeking a highly skilled Field Services Technician I to join our team at DAS Health. As a key member of our technical support team, you will be responsible for providing proactive onsite and remote technical support to our healthcare clients.

Key Responsibilities:

  • Provide technical support to clients through onsite visits and remote troubleshooting.
  • Resolve technical issues efficiently and accurately, adhering to Service Level Agreements.
  • Manage assigned tickets, escalating complex issues to senior technicians or team leads as needed.
  • Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
  • Adhere to change management and documentation policies, creating and updating documentation in IT Glue as necessary.
  • Implement, troubleshoot, and provide basic level support of internal and client technology, including client networks, Windows server administration, and PC applications.

Requirements:

  • High School diploma or equivalent required; Associates or Bachelor's degree in IT-related field preferred.
  • Minimum 1-3 years of experience in a Field Services or IT support position.
  • A+ and Network+ Certifications are preferred.
  • Ability to travel to client sites as needed, with occasional travel to other locations.
  • Basic Networking Knowledge, proficiency in Windows Server and other Cloud Based Server Environments, and basic working knowledge of Microsoft 365 Email and Office Products.
  • Excellent problem-solving/troubleshooting skills, self-starter with a professional demeanor, and strong verbal and written communication skills.

What We Offer:

  • Competitive pay with discretionary bonus opportunities.
  • Flexible Time Off.
  • Continued Education Reimbursements.
  • Company Paid Health Benefits for employees and family.
  • 401k with Employer Match.
  • Mental Health Services.
  • Parental Leave.


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