Field Services Technician
1 week ago
We are seeking a highly skilled Field Services Technician I to join our team at DAS Health. As a key member of our technical support team, you will be responsible for providing proactive onsite and remote technical support to our healthcare clients.
Key Responsibilities:
- Provide technical support to clients through onsite visits and remote troubleshooting.
- Resolve technical issues efficiently and accurately, adhering to Service Level Agreements.
- Manage assigned tickets, escalating complex issues to senior technicians or team leads as needed.
- Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
- Adhere to change management and documentation policies, creating and updating documentation in IT Glue as necessary.
- Implement, troubleshoot, and provide basic level support of internal and client technology, including client networks, Windows server administration, and PC applications.
Requirements:
- High School diploma or equivalent required; Associates or Bachelor's degree in IT-related field preferred.
- Minimum 1-3 years of experience in a Field Services or IT support position.
- A+ and Network+ Certifications are preferred.
- Ability to travel to client sites as needed, with occasional travel to other locations.
- Basic Networking Knowledge, proficiency in Windows Server and other Cloud Based Server Environments, and basic working knowledge of Microsoft 365 Email and Office Products.
- Excellent problem-solving/troubleshooting skills, self-starter with a professional demeanor, and strong verbal and written communication skills.
What We Offer:
- Competitive pay with discretionary bonus opportunities.
- Flexible Time Off.
- Continued Education Reimbursements.
- Company Paid Health Benefits for employees and family.
- 401k with Employer Match.
- Mental Health Services.
- Parental Leave.
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