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Field Service Technician I
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Field Service Technician
2 months ago
Stryker Employment Company, LLC is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the medical equipment industry.
Key Responsibilities- Perform field service and maintenance of medical equipment installed at customer sites
- Troubleshoot and repair complex technical issues related to medical equipment
- Maintain quality records and perform quality checks on medical equipment post-service
- Work independently with guidance and tasking from Team Lead and/or FSM
- Follow written procedures for troubleshooting and maintenance of medical equipment
- Document technical support processes and quality records
- Interact with Operations and R&D to solve complex issues
- Keep team members and supervisor informed of issues requiring FDA notification and MDR reporting
- Responsible for compliance with standard written procedures and quality documentation of company policies and procedures
- May conduct training for new hire personnel and on-site hospital biomedical and nursing staff
- Interact with customers regarding post-market surveillance activities
- Responsible for staying current with all ComplianceWire training with no past due
- Other duties as assigned by manager
- 2-year installation or production line experience with Stryker Communications or -2-3 years industry experience with relevant field service experience
- Effective interpersonal and communication skills
- Ability to communicate effectively with surgeons, hospital staff, nurses, and biomedical personnel
- Ability to prioritize issues
- Computer literate
- Functional with Microsoft Office, including Excel, and Word
- Ability to learn new systems and technologies quickly
- Basic electronic and mechanical aptitude
- Skilled at cable termination of all standard digital and analog industry connectors
- Knowledge of video, audio, and data communications systems
- Knowledge of OR etiquette and basic hospital procedure
- Associate's degree, technical degree, or Bachelor's Degree preferred
- AV or IT background or Medical Equipment experience in OR lights and ceiling-mounted equipment