Outbound Healthcare Engagement Specialist

1 week ago


Sandy, Oregon, United States apree health Full time


Outbound Healthcare Engagement Specialist

apree health is seeking dedicated full-time Outbound Healthcare Engagement Specialists to enhance our Customer Support division. We are in search of intelligent and driven individuals with a background in the rapidly evolving healthcare and technology sectors. This role is crucial for the success of our offerings, requiring an unwavering focus on customer satisfaction, exceptional teamwork skills, and a genuine interest in the nuances of technology-driven health solutions.

**Key Responsibilities:**
  • Deliver exemplary service representing apree health and our partners to both internal and external stakeholders.
  • Conduct outbound business-to-consumer (B2C) communications within a healthcare framework.
  • Employ motivating and engaging techniques to encourage members to address known discrepancies in their healthcare.
  • Guide members through their medical benefits with clarity and support.
  • Demonstrate resilience in navigating challenging interactions with members.
  • Take initiative in resolving customer service and healthcare navigation challenges comprehensively.
  • Accurately interpret and explain insurance documentation, assisting members in understanding and rectifying any issues.
  • Coordinate appointments with healthcare providers on behalf of members.
  • Advise and educate members on beneficial programs, services, and preventive care options.
  • Proactively identify and address barriers to care for members whenever feasible.
  • Document all interactions thoroughly in the Salesforce CRM system.
  • Collaborate with third-party partners while advocating for our members within established guidelines.
  • Maintain a high level of familiarity with our applications and their functionalities.
  • Provide navigation and interpretation of insurance details to members, including coordination of benefits and connections to quality providers.
  • Adhere to all applicable privacy regulations and guidelines.
  • Meet established performance metrics related to call volume, attendance, and other criteria.
  • Respond to service requests through various channels in a timely manner.
  • Perform additional duties as assigned.
  • Willingness to work flexible hours, including occasional weekends or evenings.
  • Preferred qualifications include a bachelor’s degree in a relevant field or equivalent experience.
  • Prior experience in healthcare contact centers or related fields is advantageous.
  • Demonstrated customer service skills and a commitment to professional growth in the wellness sector.
  • Strong attention to detail and adherence to compliance standards.
  • Excellent organizational skills and the ability to manage multiple tasks effectively.
  • Strong verbal and written communication skills.
  • Familiarity with digital tools and applications, including Salesforce Service Cloud.
  • Ability to adapt to a fast-paced environment with changing demands.
  • Positive and professional demeanor in all customer interactions.
  • Availability to work a full-time schedule.
  • Spanish language skills are a plus.
Compensation: $20-$26.50/hr, plus eligibility for bonuses (national average, premium markets may vary).

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