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Business Development Consultant

2 months ago

Sandy, Oregon, United States U.S. Bank Full time
Job Summary

U.S. Bank is seeking a skilled Client Relationship Specialist to join our team. As a Client Relationship Specialist, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional customer service, and identifying opportunities to grow their business with us.

Key Responsibilities
  • Client Relationship Building
    • Develop and maintain strong relationships with clients through proactive outreach and follow-up
    • Identify and understand clients' financial needs and goals
    • Provide personalized solutions to meet clients' needs
  • Business Development
    • Identify opportunities to grow clients' business with U.S. Bank
    • Develop and implement strategies to increase client engagement and retention
    • Collaborate with internal teams to provide seamless service to clients
  • Customer Service
    • Provide exceptional customer service to clients through multiple channels
    • Respond to client inquiries and resolve issues in a timely and professional manner
    • Continuously improve customer service processes to ensure high levels of satisfaction
  • Knowledge and Skills
    • Strong knowledge of consumer and business banking products and services
    • Ability to effectively communicate with clients and internal teams
    • Proven ability to build and maintain strong relationships with clients
    • Strong analytical and problem-solving skills
    Requirements
    • Education
      • High school diploma or equivalent
    • Experience
      • Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
    • Skills
      • Proven ability to build and foster relationships with clients through proactive outreach and follow-up
      • Ability to effectively engage and communicate with clients
      • Thorough knowledge of applicable bank and branch policies, procedures, and support systems
      • Proven customer service and interpersonal skills
      • Experience with using and demonstrating digital products and self-service technologies
      Benefits
      • Healthcare
        • Medical, dental, and vision insurance
      • Financial Security
        • Basic term and optional term life insurance
        • Short-term and long-term disability
        • Pregnancy disability and parental leave
      • Retirement
        • 401(k) and employer-funded retirement plan
      • Time Off
        • Paid vacation (from two to five weeks depending on salary grade and tenure)
        • Up to 11 paid holiday opportunities
      • Adoption Assistance
        • Financial assistance for adoption-related expenses
      • Sick and Safe Leave
        • Accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law