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Customer Service Representative
2 months ago
Clackamas County Bank
Position: Customer Service Representative
SUMMARY
Deliver exceptional, courteous, and efficient service to clients by functioning as a transaction specialist. Ensure daily reconciliation of transactions. Safeguard assigned cash and uphold a high standard of security for the institution. Comply with organizational policies, audit standards, and banking regulations. Provide assistance to colleagues and management.
Exhibit outstanding customer service abilities, possess knowledge of banking products, and identify opportunities to enhance service offerings to clients. Collaborate effectively within a team setting. Execute responsibilities with minimal supervision.
KEY RESPONSIBILITIES
Customer Interaction Skills
- Establish and maintain eye contact
- Address clients by their names
- Utilize client names throughout the interaction
- Maintain a friendly demeanor while communicating
- Express gratitude to clients upon their departure
- Listen for opportunities to recommend additional services
Sales and Referrals:
- Promote banking services and direct business to the institution
- Stay informed on and support promotional initiatives
- Accountable for achieving individual outreach objectives
Work Performance
- Meet established attendance criteria
- Adhere to scheduled breaks and lunch periods to ensure consistent workflow
- Collaborate willingly with colleagues when assistance is needed
- Proactively seek additional responsibilities
- Suggest improvements for operational efficiency
- Follow established procedures
- Demonstrate product/service knowledge when engaging with clients
- Take initiative to identify opportunities for product and service offerings
- Prioritize tasks effectively
- Accurately enter information using the designated banking system
- Answer incoming calls promptly, identify the bank and oneself, and inquire how assistance can be provided
- Maintain confidentiality in all transactions
- Dress in a professional manner
Teller Responsibilities
- Reconcile cash drawer daily and maintain a balancing record in accordance with the bank's standards.
Technical Competencies
- Process transactions involving checks, cash, and savings; utilize scanning technology for all teller functions.
- Comply with all regulatory, compliance, and internal auditing standards.
- Assist in the preparation of necessary reports.
- Process various financial instruments and transactions.
- Maintain accurate records of customer transactions and account information.
- Ensure the appropriate amount of working cash is maintained.
- Balance automated teller machines and other cash handling devices.
- Accept payments for loans and contracts as necessary.
- Manage customer access to safe deposit box areas.
- Complete various administrative tasks as required.
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
High school diploma or equivalent; or one to three months of relevant experience and/or training; or a combination of education and experience.
CONTINUING EDUCATION
Stay updated on banking services and products. Complete all required training and compliance materials.
LANGUAGE PROFICIENCY
Ability to read and understand simple instructions, correspondence, and memos. Write basic correspondence. Communicate effectively in group settings.
MATHEMATICAL ABILITY
Ability to perform calculations related to banking operations.
PROBLEM-SOLVING SKILLS
Ability to follow written or verbal instructions and resolve issues as they arise.
PHYSICAL REQUIREMENTS
Regularly required to stand for extended periods and communicate verbally with clients and colleagues. Occasionally required to lift or move items up to 50 pounds.
WORK ENVIRONMENT
The work environment is typically moderate in noise level.
INTERPERSONAL SKILLS
Regularly engage with colleagues; expected to take initiative in completing tasks and resolving issues. Adapt to procedural changes and contribute suggestions for improvement.
COMPUTER LITERACY
Proficient in using computer applications for effective communication and documentation. Basic understanding of accounting software may be required depending on the role.
