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Specialty Pharmacy Technician
2 months ago
Shields Health Solutions LLC is a leading provider of specialty pharmacy management services. We pride ourselves on our culture of inclusion and kindness, and the difference we make in patients' lives every day.
Job SummaryWe are seeking a highly motivated and self-starting Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in providing exceptional patient care and support to our patients and pharmacists. You will work closely with patients to deliver a full continuum of medication adherence support, utilizing our various tools and applications.
Key Responsibilities- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
- Support outpatient retail and specialty prescription medication needs
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
- Help develop new processes to ensure smooth operations and patient care
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
- Answer, resolve and triage inbound inquiries
- Perform refill reminder calls under the supervision of a pharmacist
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
- Ensure appropriate documentation in all required systems/tracking mechanisms
- Manage, organize, and update relevant data using database applications
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
- Identify trends, resolves problems; recommend improvements; implement change
- Actively participate in process improvement initiatives
- Act as a value-added business partner to stakeholders throughout the organization
- Protect organization's value by keeping information confidential
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
- Willing to do whatever is necessary for the betterment of the Company
- Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required.
- Years of Experience: Required 2 years, Preferred 3-5 years' experience as a Pharmacy Technician
- Education: High School Diploma or GED required
